Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Caruso

Madison Heights,MI

Summary

Enthusiastic and driven licensed Pharmacy Technician seeking a part-time position in pharmacy support and/or production. Giving strong attention to detail, I am motivated and goal oriented with a strong will to succeed. A speedy learner who is complimented frequently on attitude and warm personality. I show compassion for patients.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Health
11.2021 - Current
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system with strong understanding of SIG translation and insurance claims adjudication.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles in RXConnect to include current information such as medications and insurance details.
  • Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Executive Administrative Assistant

Hantz Financial
01.2011 - 01.2017
  • Using software to handle scheduling for executive's calendar and prepared meeting agenda and materials.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Executed stock trades for clients and managed appropriate record keeping.
  • Maintained excellent and desirable main point of contact presence while exceeding client expectations for service.

Education

Bachelor's degree - English Literature

Western Michigan University

Skills

  • Quality Assurance and Control
  • Patient Education
  • Problem-Solving Skills
  • Advanced Math Skills
  • Medication Therapy Management
  • FDA & HIPAA Compliance
  • Insurance Claim Processing
  • SIG & Prescription Translation

Certification

  • CPhT - Certified Pharmacy Technician
  • First Aid/CPR Certified by American Red Cross

Timeline

Pharmacy Technician

CVS Health
11.2021 - Current

Executive Administrative Assistant

Hantz Financial
01.2011 - 01.2017

Bachelor's degree - English Literature

Western Michigan University

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Amanda Caruso