Amanda Casillas

Handling and distributing merchandise during each event while keeping inventory.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily school activities, enhancing their independence and quality of school life.

• Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
• Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
• Supported clients in gathering relevant financial information, enabling accurate tax return filings.
• Improved overall office efficiency by maintaining digital client records and updating tax software regularly.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.

• Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
• Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.

• Kept cages and grooming areas neat and clean.
• Managed inventory and maintained optimal storage to meet expected needs.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Made sure ever animal was cleaned and prepped for the groomers.

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.

• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.