Amanda Caspersen
Surprise,AZ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
16
16
years of professional experience
Work History
Server/Cashier
Applebee's Grill + Bar
Racine, WI
07.2016 - 06.2021
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Texas Roadhouse
Racine, WI
10.2011 - 03.2015
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
Server
IHOP
Racine, Wisconsin
01.2005 - 07.2011
- Reviewed files to ensure essential data was delivered to outside vendors.
- Worked at fast and steady pace to meet production goals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
Education
GED -
Smart Schools
Phoenix, AZ06-2026
Skills
- Supply Restocking
- Order Management
- Food Delivery
- Beverage Preparation
- Safe Food Handling
- Food Running
- Table Setting
- Service prioritization
- Effective customer upselling
- Sales Techniques
Timeline
Server/Cashier
Applebee's Grill + Bar
07.2016 - 06.2021
Server
Texas Roadhouse
10.2011 - 03.2015
Server
IHOP
01.2005 - 07.2011
GED -
Smart Schools