Andrew Shay
Olathe,KS
Summary
Driven and meticulous professional with extensive experience as a Server/Cashier at Old Shawnee Pizza and Cook at Gambinos Pizza, where I excelled in maintaining high-quality standards under pressure, ensuring customer satisfaction through exceptional service and efficient time management. Demonstrated expertise in guest relations management and a strong work ethic, contributing to significant performance improvements and positive guest experiences.
Overview
11
11
years of professional experience
Work History
Server/Cashier
Old Shawnee Pizza
09.2018 - 02.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cook
Gambinos Pizza
10.2012 - 06.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
GED -
Johnson County Community College
Overland Park, KS04.2009
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Service prioritization
- Sales expertise
- Sales Techniques
- Supply Restocking
- Order Accuracy
- Quality Control
- Performance Improvement
- Suggestive Selling
- Guest Relations Management
- Relationship Management
- Order Management
- Item promotion
- Bill computation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking
- High Energy and Stamina
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Relationship Building
- Effective Communication
- Time Management
- Conflict and Complaint Resolution
- Active Listening
- Organizational Skills
- Problem-solving abilities
- Team Collaboration
- Upselling
- Interpersonal Skills
- Upselling and Cross Selling
- Task Prioritization
- Courteous Phone Demeanor
Timeline
Server/Cashier
Old Shawnee Pizza
09.2018 - 02.2024
Cook
Gambinos Pizza
10.2012 - 06.2018
GED -
Johnson County Community College