Amanda Cavender
Denver,NC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Self-motivated individual who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
13
13
years of professional experience
Work History
HVAC Service Coordinator
Interior Climate Solutions
04.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Entered data, generated reports, and produced tracking documents.
Permit Coordinator
Top Tier Solar Solutions
02.2023 - 03.2024
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Liaised with various internal departments such as engineering, planning, and legal teams – contributing towards seamless cross-functional collaboration.
- Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.
Permit Coordinator
Pink Energy
11.2021 - 02.2023
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on North Carolina laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
- Maintained fiscal records and accounts.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Online Personal Shopper
Walmart
01.2021 - 11.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Sales Associate
Night Secrets
10.2020 - 01.2021
- Helping customers, facilitating sales, Cleaning, providing great customer service, open store, close store, handle cash, restock, tag stock, inventory balancing
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Warehouse Associate
Amazon
05.2020 - 11.2020
- I operated an OP system as well as a hand held scanner
- I stowed packages that were sent to our fulfillment center in a certain time frame
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Cashier/Bakery Clerk
The Village Corner German Restaurant And Bakery
01.2019 - 03.2020
- I worked at the bakery counter at the village corner
- I took to-go orders as well has bakery orders
- I was also in charge of the bakery tables as well as hosting on busy days
- Skyride conductor
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Maintained safe food handling standards at all times.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Offered every customer exceptional service and learned regular customers' preferences.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Stocked and faced bakery cases with daily offerings.
Tour Guide
Stone Mountain Park
12.2018 - 03.2020
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Collected tickets and fees from each individual prior to start of tour.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Junior Zookeeper
Zootastic Park
06.2011 - 07.2013
- Fed and water animals
- Cleaned cages and stalls
- Taught kids how to care for animals
- Bathed animals
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Education
High School Diploma -
Stone Mountain High School
06.2019
Skills
- Project Requirements
- Customer Satisfaction
- Administrative Support
- Customer Support Needs Assessment
- Communications Strategies
- Workflow Processes
- Permit Issuance
- Customer Relationship Management
- Time Management
- Sorting and Labeling
- Office Management
- Business Correspondence
- Effective Written and Verbal Communication
- Maintaining Office Records
- Microsoft Office
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Timeline
HVAC Service Coordinator
Interior Climate Solutions
04.2024 - Current
Permit Coordinator
Top Tier Solar Solutions
02.2023 - 03.2024
Permit Coordinator
Pink Energy
11.2021 - 02.2023
Online Personal Shopper
Walmart
01.2021 - 11.2021
Sales Associate
Night Secrets
10.2020 - 01.2021
Warehouse Associate
Amazon
05.2020 - 11.2020
Cashier/Bakery Clerk
The Village Corner German Restaurant And Bakery
01.2019 - 03.2020
Tour Guide
Stone Mountain Park
12.2018 - 03.2020
Junior Zookeeper
Zootastic Park
06.2011 - 07.2013
High School Diploma -
Stone Mountain High School
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