Amanda Charles

• Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
• Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
• Engaged with parents and families to build positive relationships for children to thrive.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
• Attended approved training and continuing education courses to maintain certifications.

• Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
• Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
• Documented client progress in confidential files.
• Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.

• Enhanced childcare program quality by implementing innovative educational activities and hands-on learning experiences.
• Improved staff performance through regular evaluations, constructive feedback, and professional development opportunities.
• Developed strong parent partnerships by maintaining open communication and addressing concerns promptly and professionally.
• Increased enrollment rates by executing targeted marketing strategies and community outreach initiatives.
• Established a safe and nurturing environment for children to grow, learn, and thrive in by enforcing strict safety protocols.
• Streamlined daily operations by developing efficient scheduling, record-keeping, and communication systems within the center.
• Oversaw licensing compliance by staying current on regulations and ensuring all staff members adhered to established guidelines.
• Assisted families in accessing financial assistance options to make childcare more affordable for diverse communities served.
• Ensured staff-to-child ratios were consistently met, adjusting schedules and staffing levels when needed to maintain quality care.
• Monitored and observed child progress, interactions and behavior and reported findings to parents.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.

Worked with adults with disabilities, managing their daily life skills. Managed staff working in the homes.

Worked with children with disabilities. I helped them maintain focus in school, and develop social skills.

• Guided clients in development of skills and cognitive behavioral therapy techniques.
• Documented patient information, treatment plans and patient responses.