Amanda Christy
Tecumseh,OK
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
11
11
years of professional experience
Work History
Business Care Representative
T-Mobile
Ada, Oklahoma
01.2011 - 12.2015
- Tracked daily performance metrics such as calls answered and wait times.
- Developed processes for effective handling of customer issues and complaints.
- Suggested improvements in products, policies or procedures based on customer feedbacks.
- Responded to customer inquiries in a timely manner via telephone, email and chat.
- Built sustainable relationships of trust through open communication.
- Participated in regular training sessions designed for professional development.
- Provided customers with product and service information.
- Explained the terms and conditions of warranties, product returns.
- Resolved customer complaints regarding sales and services.
- Adhered to all company's policies when dealing with customers' requests and concerns.
- Ensured that the team met the expectations and requirements set by management.
- Encouraged positive reviews from satisfied customers through surveys and social media platforms.
- Recommended potential products or services to customers by analyzing their requirements.
- Assisted with placement of orders, refunds, or exchanges of products or services.
- Followed up with customers to ensure their issues were resolved satisfactorily.
- Demonstrated empathy and patience towards customer concerns.
- Upsold additional products where appropriate in order to increase revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Patient Advocate, Direct Care
McCalls Chapel
Ada, Oklahoma
08.2010 - 12.2014
- Maintained accurate records of patient visits and treatments according to hospital policies and procedures.
- Facilitated communication between families and healthcare teams regarding a patient's progress or decline in condition.
- Created individualized plans of care for each patient based on their needs and preferences.
- Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
- Cleaned kitchen area after every meal preparation session.
- Stocked shelves with necessary ingredients for meal preparation.
- Assisted with meal preparation and feeding of residents as necessary.
- Supervised a team of kitchen staff during meal preparation times.
- Implemented strategies to reduce waste associated with meal preparation processes.
- Monitored inventory levels of various food products used in meal preparation.
- Assisted with meal preparation and clean-up of kitchen area.
- Coordinated activities of daily living including meal preparation, shopping, medication management.
- Worked with residents to develop meal preparation and cleaning skills.
- Implemented strategies to reduce spoilage during meal preparation processes.
Restaurant Team Member
City Bites
Oklahoma City, Oklahoma
01.2009 - 04.2010
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Checked expiration dates on food products regularly and replaced expired items.
- Delivered food to tables in a timely manner.
Pharmacy Clerk
Wallgreens
Oklahoma City , Oklahoma
06.2008 - 04.2010
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Received written or telephone prescriptions from physicians' offices and hospitals.
- Adhered to safety procedures while handling hazardous materials like chemicals used in compounding medications.
Restaurant Team Member
Freddy's Frozen Custard & Steakburgers
Oklahoma City, Oklahoma
03.2008 - 05.2009
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Checked expiration dates on food products regularly and replaced expired items.
- Delivered food to tables in a timely manner.
Office Manager
McAlister Trim & Custom Woodworking
Oklahoma City, OK
01.2005 - 03.2009
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Verified employee hours worked against timesheets provided by supervisors.
Restaurant Team Member
Pizza Hut
Oklahoma City, Oklahoma
04.2007 - 02.2008
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Ensured that all foods were prepared according to health department regulations.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated dishwashing machines safely and efficiently.
- Utilized point-of-sale systems for taking orders from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Assisted with inventory management and restocking supplies as needed.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed established cash handling procedures when collecting payment from customers.
Education
GED -
Putnam City High School
Oklahoma City, OK05-2007
Skills
- Policy Development
- Data Entry
- Administrative Support
- Staff hiring
- Inventory Control
- Supply Management
- Contract Administration
- Bookkeeping
- Staff Management
- Team Supervision
- Billing
- Customer Service
- Credit and collections
- Organizational Skills
- Workflow Optimization
- Relationship Building
- Event Coordination
Timeline
Business Care Representative
T-Mobile
01.2011 - 12.2015
Patient Advocate, Direct Care
McCalls Chapel
08.2010 - 12.2014
Restaurant Team Member
City Bites
01.2009 - 04.2010
Pharmacy Clerk
Wallgreens
06.2008 - 04.2010
Restaurant Team Member
Freddy's Frozen Custard & Steakburgers
03.2008 - 05.2009
Restaurant Team Member
Pizza Hut
04.2007 - 02.2008
Office Manager
McAlister Trim & Custom Woodworking
01.2005 - 03.2009
GED -
Putnam City High School