Amanda Cline
Indianapolis
Summary
Proven leader with extensive experience in operations management and staff development, notably at Octapharma Plasma. Excelled in enhancing customer satisfaction and streamlining processes and achieving significant cost reductions. Skilled in financial management and driving results through effective employee coaching and mentoring.
Strengths include staff supervision, budget management, program development, and community outreach. Have successfully enhanced center reputation by fostering strong relationships with staff and customers, as well as delivering impactful programs.
Overview
20
20
years of professional experience
Work History
ASSOCIATE CENTER DIRECTOR
Octapharma Plasma
Indianapolis
06.2017 - Current
- Foster a collaborative team environment, ensuring punctuality and strong work ethic to drive operational success at Octapharma Plasma
- Streamline daily operations and enhance team productivity, leading to measurable improvements in service efficiency and customer satisfaction
- Maintain meticulous records and oversee compliance with industry regulations, ensuring the highest standards of operational accuracy
- Implement innovative strategies to optimize resource allocation and workflow, significantly enhancing operational efficiency
- Coordinate cross-functional teams to achieve organizational goals, emphasizing teamwork and effective communication
- Oversee and complete monthly financial reports (i.e
- Financials, P-Card Reconciliation)
- Assist Quality with CAPA management/deviation management
- Evaluate employee skills, identify, and implement training requirements
- Ensure performance reviews, attendance reconciliation, and employee related HR issues are handled accordingly
- Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donations
- Monitored budget expenditures and ensured fiscal responsibility within the center.
- Provided leadership and guidance to team members in order to ensure successful program outcomes.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised personnel performance through regular feedback sessions, coaching and mentoring.
- Formulated policies and procedures that addressed safety concerns within the center.
- Monitored inventory levels monthly and quarterly and placed new orders for merchandise to keep supply well-stocked.
- Organized special events that promoted the center's mission and goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Directed the hiring process for new staff members, including interviewing and onboarding.
QUALITY ASSURANCE ASSOCIATE
Ulta Beauty
Indianapolis
10.2016 - 12.2017
- Streamlined quality assurance processes, enhancing product reliability and customer satisfaction through meticulous testing and analysis
- Led QA initiatives, ensuring adherence to industry standards and delivering high-quality products on schedule
- Achieved measurable improvements in product quality, directly contributing to increased customer loyalty and sales
- Implemented robust QA protocols, ensuring compliance with industry standards, resulting in consistent delivery of high-quality products
- Reduced defect rates through targeted testing and analysis, directly boosting customer loyalty and driving sales growth
- Conducted thorough product evaluations to uncover flaws, leading to significant process improvements and higher reliability
OFFICE MANAGER
Childhood Leukemia Foundation
Indianapolis
06.2005 - 12.2010
- Managed office operations, ensuring smooth workflow and increased productivity
- Implemented new filing system, reducing retrieval times by 40%
- Coordinated events and meetings, enhancing team collaboration
- Handled financial records and budgets, maintaining accuracy and compliance
- Supervised administrative staff, fostering a supportive work environment
- Completed payroll for 30+ employees weekly
- Coordinated team efforts to support fundraising events, enhancing community engagement and increasing donations for the Childhood Leukemia Foundation
- Oversaw meticulous record-keeping and compliance with regulatory requirements, ensuring data accuracy and legal adherence
Education
GED -
Walker Career Center
Indianapolis11.2007
Skills
- Goal Orientated
- Excellent Interpersonal Skills
- Employee Coaching and Mentoring
- Task Delegation
- Cost Control/Cost Reduction
- Task Prioritization
- MS Office
- Time Management
- Compliance Understanding
- Budget Management
- Recruiting/Interviewing
- Scheduling
- Customer Relations
- Regulatory compliance
- Employee training
- Cross-functional collaboration
- Policy development
- Budget management
- Recruitment and hiring
- Purchasing and planning
- Time management
- Hiring and onboarding
- Management team building
- Payroll administration and timekeeping
- Verbal and written communication
Timeline
ASSOCIATE CENTER DIRECTOR
Octapharma Plasma
06.2017 - Current
QUALITY ASSURANCE ASSOCIATE
Ulta Beauty
10.2016 - 12.2017
OFFICE MANAGER
Childhood Leukemia Foundation
06.2005 - 12.2010
GED -
Walker Career Center