Amanda Cochran
McDonald's
LAFAYETTE,IN
1
Certification
14
years of professional experience
Experienced restaurant leader with a strong background in team supervision, staff training, scheduling, and customer service. Known for improving daily operations, supporting compliance, and driving efficient, high-quality service.
Work History
Department Manager
2 Years- Supervised daily restaurant operations, ensuring consistent service, food quality, and crew performance.
- Trained crew members on McDonald's procedures, safety standards, and customer service expectations.
- Coordinated shift schedules to maintain coverage and support smooth front-counter and kitchen workflow.
- Monitored food safety, cleanliness, and equipment checks to meet operational and compliance standards.
- Managed inventory levels and product ordering to reduce shortages and support efficient service.
- Resolved customer concerns promptly to maintain satisfaction and reinforce service recovery standards.
- Supported cash handling and register accuracy through routine audits and transaction verification.
General Manager
2 Years 10 Months- Directed daily restaurant operations to maintain service speed, product quality, and guest satisfaction.
- Managed crew scheduling, task assignments, and labor coverage to support efficient shift execution.
- Monitored food safety, sanitation, and operational compliance with company standards.
- Analyzed sales, labor, and food cost trends to improve profitability and controllable expenses.
- Coordinated maintenance, cash controls, and opening and closing procedures for consistent restaurant readiness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Department Lead
8 Years 9 Months- Led shift operations, assigning tasks and maintaining service flow during peak periods.
- Trained crew members on station procedures, food safety, and customer service expectations.
- Monitored food quality, order accuracy, and speed-of-service standards throughout shifts.
- Coordinated inventory checks and restocking to prevent shortages and support smooth operations.
- Resolved guest concerns promptly, preserving service quality and team focus.
- Communicated daily priorities to team members and supported consistent shift execution.
- Conducted regular reviews of operations and identified areas for improvement.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Set up displays and trained employees on current promotions.
Education
GED
Skills
Department leadership
Team leadership
Staff management
Team management
Staff hiring and retention
Employee performance evaluation
Training and mentoring
Scheduling
Labor cost management
Resource allocation
Task delegation
Decision-making
Vendor relationship management
Supplier coordination
Goals and performance
Operational scheduling
Certification
Graduate of Hamburger University
Servsafe
Timeline
Department Manager
McDonald's
11.2024 - CurrentRead More
General Manager
McDonald's
01.2022 - 11.2024Read More
Department Lead
McDonald's
04.2013 - 01.2022Read More
LARA
GED
Read More