Amanda Cohoon
Ankeny,IA
Summary
Diligent Customer Service/Billing Advocate with solid background in advocating for customer needs and resolving service issues. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Demonstrated ability to manage complex cases and ensure positive outcomes.
Overview
14
14
years of professional experience
Work History
Provider Service Advocate
United Health Group-United Healthcare, And Ingenix
Remote
12.2022 - Current
- Receive various provider calls about members and their claims or authorizations
- Provide benefit and eligibility information for provider
- Troubleshoot claims and the denial reasonings, mostly medicaid and medicare plans
- Assist team lead with team chat, quality and survey hits as well as provider escalation call backs.
- Assistant to a trainer for a new hire training group to help teach new hire content
New Business Annuity Technician
Principal Financial Services
Des Moines, IA
12.2015 - 03.2021
- Receiving New Business applications and building contracts for clients
- Beneficiary changes
- Flexible and partial withdrawls
- Terminations, external and internal transfers
- Leading small group meetings while keeping peers engaged
CMA/Medical Referral Specialist
UnityPoint Clinic
Ankeny, IA
08.2010 - 12.2015
- Rooming of patients and obtaining vital signs for providers
- Assist providers with all in office procedures such as vasectomies, colposcopies, leeps, removal of foreign bodies and all removal of malignant and non malignant lesions
- Answer patient phone calls and any questions they may have pertaining to testing for them or for their baby, deliver lab results and refill medications
- Refer patients for outside procedures and visits to other specialists as well as obtain authorizations from insurance companies
Education
Associates in Medical Administration MA - Medical Assistant
Vatterott College
Des Moines, IA08-2010
High School Diploma -
Ankeny High School
Ankeny, IA08-2006
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
Timeline
Provider Service Advocate
United Health Group-United Healthcare, And Ingenix
12.2022 - Current
New Business Annuity Technician
Principal Financial Services
12.2015 - 03.2021
CMA/Medical Referral Specialist
UnityPoint Clinic
08.2010 - 12.2015
Associates in Medical Administration MA - Medical Assistant
Vatterott College
High School Diploma -
Ankeny High School