Amanda Colburn
Tuscaloosa,AL
Summary
Dynamic professional with a proven track record at Phifer Incorporated, excelling in streamlining shipping processes and enhancing communication across teams. Skilled in import and export documentation, I leverage problem-solving abilities to ensure timely deliveries while fostering collaboration. Committed to improving operational efficiency and customer satisfaction through effective teamwork.
Overview
14
14
years of professional experience
Work History
Traffic Clerk
Phifer Incorporated
10.2021 - Current
- Streamlined shipping processes for increased timeliness, consistently meeting delivery deadlines.
- Leveraged strong communication skills for effective coordination with carriers, drivers, vendors, and customers.
- Coordinated cross-functional efforts between sales, customer service, accounting departments to address any issues that could impact timely delivery of products.
- Collaborated with team members to ensure timely deliveries.
Customer Service Representative
Johnson Controls
09.2017 - 05.2020
- Resolved customer inquiries efficiently, providing accurate information and support.
- Managed multiple communication channels, ensuring timely responses to customer requests.
- Trained new staff on company policies, enhancing overall team performance and knowledge.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Manager
United Veterans Associates
02.2012 - 09.2017
- Oversaw budgeting activities, tracking expenses to maintain financial integrity of office operations.
- Coordinated schedules, meetings, and travel arrangements for senior management to optimize time utilization.
- Implemented administrative procedures that improved communication and collaboration among departments.
- Managed inventory and office supplies, ensuring availability while reducing unnecessary expenditures.
- Streamlined office operations, enhancing efficiency in workflow processes and resource management.
Education
High School Diploma -
Northside High School
Tuscaloosa05-1998
Skills
- Import documentation
- Scheduling deliveries
- Export documentation
- Warehouse operations
- Microsoft office
- Problem-solving
- Customer service
- Teamwork and collaboration
Timeline
Traffic Clerk
Phifer Incorporated
10.2021 - Current
Customer Service Representative
Johnson Controls
09.2017 - 05.2020
Office Manager
United Veterans Associates
02.2012 - 09.2017
High School Diploma -
Northside High School
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