Amanda Coleman
Portland,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Property Manager
Fredonia Apts Llc
Fredonia, New York
06.2023 - 01.2026
- Managed tenant relations and resolved issues efficiently.
- Coordinated property maintenance and repairs with vendors.
- Oversaw leasing processes and conducted tenant screenings.
- Resolved resident complaints and expedited maintenance requests to enhance tenant satisfaction.
- Inspected properties regularly to identify deficiencies, ensuring timely repairs and maintaining property standards.
- Collected monthly assessments, rental fees, deposits and payments.
- Evaluated rental applications, performed background checks, and made informed decisions on tenant approvals or denials based on established criteria.
- Updated tenant and unit information to keep current in housing database.
Shift Manager
McDonald's
Westfield, New York
09.2005 - 06.2023
- Addressed customer concerns to maintain satisfaction and loyalty.
- Resolved escalated customer service issues promptly to maintain customer satisfaction.
- Supported employees in completing tasks during peak periods to enhance service efficiency.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Communicated with other shift managers to facilitate continuum of customer service.
- Ensured completion of all opening duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw daily cash intake by accurately counting registers to ensure financial accountability.
Education
High School Diploma -
Brocton
Brocton, NY06-2003
Office Software Applications
Boces
Fredonia, NY06-2003
Skills
- Rental collection
- Customer relationship management
- Conflict resolution
- Vendor coordination
- Effective communication
- Team leadership
- Time management
- Business administration
- Customer service-focused
- Marketing and advertising
Accomplishments
- National vocational honor society
Timeline
Property Manager
Fredonia Apts Llc
06.2023 - 01.2026
Shift Manager
McDonald's
09.2005 - 06.2023
High School Diploma -
Brocton
Office Software Applications
Boces