Amanda Conrad
Ava,MO
Summary
Seasoned professional with a proven track record at American Family Insurance, enhancing client satisfaction by 15% through exceptional service and digital innovation. Skilled in Microsoft Office and client account management, adept at leveraging organizational and communication abilities to exceed performance targets. Demonstrates a strong commitment to improving team productivity and client relations.
Overview
8
8
years of professional experience
Work History
Agent Assistant
American Family Insurance
Ozark, MO
04.2023 - Current
- Provide exceptional client service while ensuring personalized insurance solutions meet individual needs
- Employ cutting-edge digital tools for effective team collaboration and data management
- Resolve issues to improve client satisfaction and enhance overall team productivity
- Increased client satisfaction scores by 15% through personalized service and issue resolution
- Improved team productivity by 20% by implementing digital tools for collaboration
Vehicle Appraiser/Procurement Specialist
Matthews Motor Company
Remote
02.2021 - 02.2023
- Assessed vehicles meticulously to establish precise market valuations
- Enhanced client relations by initiating contact for potential vehicle acquisitions
- Negotiated to obtain favorable purchase terms, reducing dealership costs
- Reduced dealership costs by 10% through successful negotiation of purchase terms
- Increased vehicle acquisition rate by 25% by initiating contact with potential sellers
E-Mail Customer Service Support/Marketplace Coordinator
NexRep
Remote
08.2020 - 01.2021
- Addressed customer inquiries via email, delivering resolutions and maintaining high satisfaction levels
- Coordinated shipping updates, ensuring information accuracy and prompt delivery communication
- Handled billing discrepancies, resolving issues to uphold customer trust and financial integrity
Team Member
State Farm Insurance
Mountain Grove, MO
04.2017 - 04.2018
- Provided comprehensive support for customer inquiries, effectively resolving a range of policy-related issues to maintain high levels of satisfaction
- Managed a substantial volume of incoming calls, adeptly addressing and settling billing and insurance claim concerns
Licensed Insurance Agent
TeleTech
Springfield, MO
08.2016 - 04.2017
- Successfully met sales performance targets by effectively promoting auto insurance products through persuasive communication in a fast-paced environment
- Enhanced data accuracy and billing processes, resulting in a reduction of customer discrepancies
Education
High School Diploma -
Ava High School
Ava, MOSkills
- Microsoft Office
- Customer Service
- Organizational Skills
- Communication
- Client account management
- CRM software
References
References available upon request.
Timeline
Agent Assistant
American Family Insurance
04.2023 - Current
Vehicle Appraiser/Procurement Specialist
Matthews Motor Company
02.2021 - 02.2023
E-Mail Customer Service Support/Marketplace Coordinator
NexRep
08.2020 - 01.2021
Team Member
State Farm Insurance
04.2017 - 04.2018
Licensed Insurance Agent
TeleTech
08.2016 - 04.2017
High School Diploma -
Ava High School