Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Open To Work
Hi, I’m

Casie Weigum

Bennington,USA
Casie Weigum

Work Preference

Desired Job Title

Agent AssistantOrder TakerClaims Analyst IIData EntryJanitor

Work Type

Full TimeContract WorkGig WorkSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Bennington, USA, US
Open to relocation: Yes

Salary Range

$41600/yr - $62400/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Summary

Dynamic professional with over 4 years of retail experience and 6 years in call center operations, demonstrating a strong ability to deliver exceptional customer service and drive sales. Proven expertise in managing customer inquiries, resolving issues, and fostering positive client relationships. Authorized to work in the U.S. for any employer, bringing a versatile skill set that adapts to diverse work environments and challenges. Committed to contributing to team success and enhancing customer satisfaction through proactive communication and problem-solving skills.

Overview

14
years of professional experience

Work History

American Family Insurance
Omaha, NE

Agent Assistant
10.2025 - 01.2026

Job overview

  • Go through all of online and changes that have been made and reach out to customer if needed.
  • If bill is past due reach out to customer.
  • Answer all incoming calls.
  • Outbound calls when necessary

Platte River Concrete Co.
Omaha, NE

Order Taker
07.2021 - 10.2025

Job overview

  • Put order for contractors on a go for directions how many yards they need and what type of mix is needed.
  • Putting orders in a week in advance, working email orders and being on the phone and talking to contractors 8+ hours a day.

Mutual of Omaha
Omaha, NE

Claims Analyst II
02.2018 - 07.2021

Job overview

  • Pay out claims once someone's loved one has passed away
  • Review faxes that come in
  • Transfer faxes if incorrect department
  • search online for an obituary to verify passing
  • If unable to verify passing get funeral home, medical facility, or nursing home to verify over the phone
  • Inbound and outbound calls

Remedy staffing-Mutual of Omaha
Omaha, NE

Data Entry
07.2017 - 06.2018

Job overview

  • Receiving all faxes for long term care confined care or home care entering all data information.

Quality Brands of Omaha
Omaha, NE

Janitor
01.2017 - 07.2017

Job overview

  • Cleaning all offices, restrooms, break rooms, and anything that needs to be done.

Alorica
Omaha, NE

National solution center/ discount verification
08.2015 - 12.2016

Job overview

  • Working over the phone for AT&T of transfer of billing responsibility.
  • Transfer existing numbers to a brand-new account or an existing account.
  • Upgrade lines of services to a new device
  • Adding new lines
  • Looking to see why discount was not applied.
  • Discount verification
  • Checking out 1000s of cases to see if customer qualifies for the discount. When cases are low supervise the floor and take escalation calls

Walmart

Cashier/customer service Supervisor/ service desk
05.2012 - 07.2015

Job overview

  • Checked out customers items, zoned aisle, put candy bars away. When supervisor made sure cashiers have the money they needed and answer any questions. Customer service I answer any questions the customers may have and return and exchange items.

Education

Ashford University

BA from Journalism and Mass Communication
08-2014

Arapahoe Public High School

High School Diploma
05-2011

Skills

  • Microsoft Word
  • Operating Systems
  • Front desk
  • Filing
  • Customer support
  • Computer literacy
  • Professionalism
  • Technical Proficiency
  • Office experience
  • Record keeping
  • Customer service
  • Phone communication
  • Microsoft Office
  • Teamwork
  • Outbound calling
  • Customer inquiry handling
  • Clerical experience
  • Microsoft Outlook Calendar
  • English
  • Sales
  • Insurance claim processing
  • Analysis skills
  • Communication skills
  • Typing - Average typing speed (45-80 WPM)
  • Microsoft PowerPoint
  • Invoice processing
  • Task prioritization
  • Phone etiquette
  • Excel data analysis
  • Windows
  • Greeting customers
  • Productivity software
  • Regulatory compliance
  • Appointment scheduling
  • Writing Skills
  • Operating systems
  • Financial services
  • Life insurance knowledge
  • Research
  • Insurance sales
  • Leadership
  • Data entry in Excel
  • Microsoft Excel
  • Administrative experience
  • Adobe Acrobat
  • B2B sales
  • Microsoft, excel, basic knowledge of operating systems
  • Account management
  • Escalation handling
  • Data entry - Data entry experience (6-10 years)
  • Microsoft Outlook
  • CRM system proficiency
  • Organizational skills
  • Phone reception
  • Managing customer accounts
  • Microsoft Windows
  • Proofreading
  • Attention to detail
  • Computer skills
  • Time management
  • Medical terminology
  • Order entry
  • Effective multitasking
  • Detail-oriented mindset
  • Client relationship building
  • Time management expertise
  • Tech-savvy nature
  • Teamwork and collaboration
  • Word processing

Additional Information

I am a quick learner with operating systems and software, as well as the ability to work with co-workers in case I have a question about how the system works.

Timeline

Agent Assistant

American Family Insurance
10.2025 - 01.2026

Order Taker

Platte River Concrete Co.
07.2021 - 10.2025

Claims Analyst II

Mutual of Omaha
02.2018 - 07.2021

Data Entry

Remedy staffing-Mutual of Omaha
07.2017 - 06.2018

Janitor

Quality Brands of Omaha
01.2017 - 07.2017

National solution center/ discount verification

Alorica
08.2015 - 12.2016

Cashier/customer service Supervisor/ service desk

Walmart
05.2012 - 07.2015

Ashford University

BA from Journalism and Mass Communication

Arapahoe Public High School

High School Diploma

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