Amanda Cooper
Sherwood,AR
Summary
Dynamic Private Banking Specialist with a proven track record at Arvest Bank, excelling in customer relationship management and financial planning. Enhanced client satisfaction through personalized solutions and effective sales tactics, driving significant referral growth. Skilled in cash handling and branch operations, fostering strong relationships to achieve financial goals.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Private Banking Specialist
Arvest Bank
Little Rock, AR
08.2011 - 03.2024
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Identified customer desires and goals through needs-based sales tactics.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Utilized data-driven insights to optimize marketing efforts targeting specific customer segments for better results.
- Streamlined loan application processes for faster approvals and quicker fund disbursements.
- Built strong relationships with key stakeholders, including vendors, regulators, and industry partners.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Opened new accounts and made changes to existing accounts.
- Led branch sales initiatives to drive revenue growth while maintaining high levels of customer satisfaction.
- Championed the use of innovative technology solutions to enhance overall banking experience for clients across multiple channels.
- Enhanced staff performance with comprehensive training programs focused on product knowledge and customer service skills.
- Played an instrumental role in community outreach initiatives promoting financial literacy among local residents.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Managed a diverse portfolio of clients ranging from individuals to small businesses, addressing unique financial needs effectively.
Assistant Store Manager
Gordmans Department Store
Little Rock, AR
01.2010 - 01.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Floor Manager
Camp Robinson MWR
North Little Rock, AR
01.2004 - 01.2008
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Conducted product knowledge seminars to increase retail sales and enhance client experience at the salon.
- Increased brand awareness by promoting products at various events, trade shows, and retail locations.
Education
Accounting -
Moberly Area Community College
Moberly, MO09-2004
Skills
- Data processing
- Cash handling and management
- Branch operations
- Financial reporting
- Customer relationship management
- Sales tactics
- Loan origination
- Financial planning
Certification
- Licensed Mortgage Loan Origination - 2016-Current
- Arkansas Notary Public 2012-2032
- Arkansas Life and Health Sales License
Timeline
Private Banking Specialist
Arvest Bank
08.2011 - 03.2024
Assistant Store Manager
Gordmans Department Store
01.2010 - 01.2013
Sales Floor Manager
Camp Robinson MWR
01.2004 - 01.2008
Accounting -
Moberly Area Community College