Amanda M. Copeland
Business Development
Worcester,MA
Overview
13
13
years of professional experience
Work History
Business Development Manager
Menemsha Solutions
Norwell, MA
05.2024 - 09.2024
- Developed and executed outreach campaigns to establish relationships with key decision-makers.
- Leveraged market research and industry connections to inform go/no-go decisions for high-value projects.
- Built and maintained a robust CRM system, ensuring accurate tracking of client interactions and opportunities.
Business Development Manager
Skanska USA Building Inc
Boston, MA
04.2019 - 02.2024
- 50% hybrid
- Developed and executed business development strategies to meet revenue targets and drive company growth, expanding business reach into Worcester/Metrowest Regions
- Identified and pursued new opportunities in key market sectors including healthcare, life science, higher education, public K-12, and private high schools in New England
- Cultivated strong relationships with clients, architects, engineers, contractors, and stakeholders
- Conducted market research and competitive analysis to identify trends and mitigate risks
- Represented the company at industry events and networking functions
- Partnered with executive leadership for SWOT analysis of market sectors, collaborating with marketing teams to develop promotional materials
- Stayed updated on industry regulations and best practices for compliance and competitiveness.
- Learned and adapted quickly to new technology and software applications.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Chief of Staff - State Representative Kevin Kuros
Massachusetts State House
Boston, MA
05.2013 - 12.2018
- 75% Hybrid
- Coordinated with state agencies to address constituent concerns for four towns totaling 44,000 residents
- Facilitated interactions with government officials to advocate for community interests
- Managed district operations with focus on communication and relationship building
- Collaborated with charities for community assistance and outreach
- Drafted and edited legislative documents to align with Representative's objectives.
Customer Service Representative
Fallon Health
Worcester, MA
01.2012 - 05.2013
- 100% in Office
- Effectively managed databases for customers ensuring HIPAA compliance and timely resolutions
- Proficiently handled medical billing concerns
- Served as primary contact for senior citizens during open enrollment
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Veterans Advocate
LUTZ Buddy Up & Task Force Vet Visits Inc.
Worcester, MA
05.2017 - Current
- Volunteer Position
- Www.taskforcevetvisits.org/tfvv/
- Offered personalized advocacy and support to veterans for benefit claims
- Collaborated with government agencies, nonprofits, and community partners to advocate for enhanced services and policies benefiting veterans.
- Maintained and distributed information for functions and events.
- Coordinated schedules and timelines for events.
- Performed event coordination for larger parties and gatherings.
Education
B.S - Marketing, Political Science
Southern New Hampshire University
Dec 2011, June 2025
Timeline
Business Development Manager
Menemsha Solutions
05.2024 - 09.2024
Business Development Manager
Skanska USA Building Inc
04.2019 - 02.2024
Veterans Advocate
LUTZ Buddy Up & Task Force Vet Visits Inc.
05.2017 - Current
Chief of Staff - State Representative Kevin Kuros
Massachusetts State House
05.2013 - 12.2018
Customer Service Representative
Fallon Health
01.2012 - 05.2013
B.S - Marketing, Political Science
Southern New Hampshire University