Amanda Copeland
Harvest,AL
Summary
Responsible,Reliable,and Honest Employee thriving to be a part of your company. In 2003, I was the only female in the Industrial Engineering Maintenance Dept. I progressed with Schooling and Determination. Throughout the years I have proven Dedication, and motivated, with a drive for excellence. With 10 years (+) in the Automotive Industry I also have redirected my career to the Health Care Profession and later started my own business. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Retail Store Associate
Mikes Merchandise
Huntsville, Alabama
02.2023 - Current
- Greeted customers, provided customer service and answered questions.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Operated cash register to process cash, check and credit card transactions.
- Organized items on shelves in order to maintain neatness of store.
- Answered incoming calls from customers inquiring about products or services offered by the store.
- Unloaded trucks containing incoming shipments; matched purchase orders against invoices; stored goods appropriately in back room area.
- Performed general housekeeping duties such as sweeping, mopping floors, dusting shelves.
- Set up promotional displays or arranged merchandise on counters or tables to promote sales.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Improved customer service feedback scores through outstanding service.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained attractive merchandise displays to maximize purchases.
- Placed special orders or called other stores to find desired items.
Home Health Specialist/ Caretaker
Manda's Health Care
Huntsville, Al
07.2014 - Current
- The Administrator prescribed oral medications, under the written direction of the physician or as directed by home care nurses or aide, and insured patients take their medicine
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Perform a variety of duties as requested by clients, such as obtaining household supplies or running errands.
Graphic Designer/ Sign Maker
Illusions (Signs and Graphix)
Winchester, TN
09.2009 - 07.2016
- Load presses with paper and make necessary adjustments, according to paper size
- Examine job orders to determine quantities to be printed, stock specifications, colors, or special printing instructions
- Start presses and pull proofs to check for ink coverage and density, alignment, and registration
- Adjust digital files to alter print elements, such as fonts, graphics, or color separations
- Clean or oil presses or make minor repairs, using hand tools
- Monitor environmental factors, such as humidity and temperature, that may impact equipment performance and make necessary adjustments
- Monitor inventory levels on a regular basis, ordering or requesting additional supplies, as necessary
- Set up or operate auxiliary equipment, such as cutting, folding, plate-making, drilling, or laminating machines.
Call Center Specialist
Lester Communications
Greenup, KY
03.2006 - 07.2009
- Assisted customers with product selection based on their needs and preferences.
- Followed up on customer inquiries not immediately resolved.
- Resolved customer complaints via phone, email, mail or social media.
- Developed strong relationships with customers by providing personalized attention and services in a timely manner.
- Suggested methods for improving processes related to customer service operations.
- Demonstrated ability to remain calm during challenging situations with difficult customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Maintenance Technician
Nissan Automotive
Decherd, TN
12.2002 - 04.2006
- Disassemble machinery or equipment to remove parts and make repairs
- Reassemble equipment after completion of inspections, testing, or repairs
- Clean, lubricate, or adjust parts, equipment, or machinery
- Repair or maintain the operating condition of industrial production or processing machinery or equipment
- Study blueprints or manufacturers' manuals to determine correct installation or operation of machinery
- Demonstrate equipment functions and features to machine operators
- Enter codes and instructions to program computer-controlled machinery.
Assembly Technician
Volunteer Automotive
Manchester, TN
02.1999 - 12.2002
- Package finished products and prepare them for shipment
- Complete production reports to communicate team production level to management
- Maintain production equipment and machinery
- Supervise assemblers and train employees on job procedures.
- Operate machinery and heavy equipment, such as forklifts
- Turn and press knobs and buttons or enter operating instructions into computers to adjust and start welding machines
- Conduct trial runs before welding, soldering, or brazing and make necessary adjustments to equipment
- Remove completed workpieces or parts from machinery, using hand tools
- Give directions to other workers regarding machine set-up and use
- Observe meters, gauges, or machine operations to ensure that soldering or brazing processes meet specifications
- Clean, lubricate, maintain, and adjust equipment to maintain efficient operation, using air hoses, cleaning fluids, and hand tools
- Fill hoppers and position spouts to direct flow of flux or manually brush flux onto seams of workpieces
- Mark weld points and positions of components on workpieces, using rules, squares, templates, or scribes.
Education
Associate of Arts - Medical Assisting
Virginia College
Huntsville, AL10.2017
Associate of Arts -
Tennessee College of Applied Technology
09.2006
Associate of Applied Science - Industrial Maintenance
Tennessee College of Applied Technology
Shelbyville, TN09.2004
Only Female in training course -
Skills
- Mechanically inclined
- Strong Leadership skills
- OSHA/Hazmat Certified
- Repairing
- Quality Control Analysis
- Design
- Time Management
- Administration and Management
- Learning Strategies
- Mathematics
- Equipment Maintenance
- Education and training
- Heavy Equipment licensed operator
Timeline
Retail Store Associate
Mikes Merchandise
02.2023 - Current
Home Health Specialist/ Caretaker
Manda's Health Care
07.2014 - Current
Graphic Designer/ Sign Maker
Illusions (Signs and Graphix)
09.2009 - 07.2016
Call Center Specialist
Lester Communications
03.2006 - 07.2009
Maintenance Technician
Nissan Automotive
12.2002 - 04.2006
Assembly Technician
Volunteer Automotive
02.1999 - 12.2002
Associate of Arts - Medical Assisting
Virginia College
Associate of Arts -
Tennessee College of Applied Technology
Associate of Applied Science - Industrial Maintenance
Tennessee College of Applied Technology