Amanda Cordero
Tacoma,WA
Summary
Accomplished Customer Service Representative with experience addressing various business office needs through file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
AAFES
Tacoma, WA
11.2023 - Current
- Maintained signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
- Replenished stock shelves with new merchandise when required.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed knowledge about products and sales items to answer customer questions.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained a clean and organized sales floor area at all times.
Customer Service Representative
Whalen Furniture Mfg. Inc.
San Diego
09.2017 - 12.2018
- Manage Order entry, Date Maintenance, and Invoicing for up to 20 Strategic Accounts
- Coordinate customer demand and ensure timely execution
- Guarantee all information related to customer purchase orders is correctly entered and updated in the company ERP system focusing on accuracy and timeliness
- Manage customer item agreements
- Troubleshooting and problem solving
- Providing open order and sales history reports to sales reps, managers and/or customers
- Account profiles need to update quarterly
- Communicate any issues that will prevent excellent customer service to immediate supervisor
- Effectively communicate with Sales Reps and Product VPs
- Ability to proactively close out all end of the month tasks
- Download, process and invoice orders in EDI
Sales Associate
Walmart
San Diego
04.2017 - 08.2017
- Provide effective help to customers when needed
- Handle proper labeling and pricing of merchandise
- Ensure the store is clean
- Ensure displaced products are returned to the right department and shelf
- Adhere to the rules and regulations on safety
- Safeguard all displays and merchandise
- Fill back stocks from the store or warehouse when the shelves are out of stock
- Make customers feel appreciated and valued
- Offer assistance to customers in locating products of their choice
- Understand the nature and the importance of each product to explain its use to customers.
Education
Bachelor of Arts - Criminal Justice
San Diego State University
San Diego, CAAssociates - Administration of Justice
Barstow Community College
Skills
- Good listening skills
- Bilingual
- Multitasking abilities
- Billing and Invoicing
- Database Entry
- Customer follow-up
- Order Processing
- Customer Service
- Administrative and Office Support
Languages
- English
- Spanish
Timeline
Customer Experience Associate
AAFES
11.2023 - Current
Customer Service Representative
Whalen Furniture Mfg. Inc.
09.2017 - 12.2018
Sales Associate
Walmart
04.2017 - 08.2017
Bachelor of Arts - Criminal Justice
San Diego State University
Associates - Administration of Justice
Barstow Community College