Amanda Cortez
Puyallup,WA
Summary
Detail-oriented and organized referral coordinator with several-year history of serving non-citizens in the field setting. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
STG International Inc.
Arlington, VA
09.2019 - Current
- Prepares, updates, and maintains medical referral information for each patient.
- Contacts the off-site community medical providers to schedule appointments for specialty care.
- Prioritizes referrals according to urgency.
- Scans laboratory, radiology, and other reports in the electronic medical record when the patient returns from an off-site visit.
- Review all documentation for completeness, and route incomplete documents to the appropriate provider for correction prior to scanning in the medical records.
- Coordinate transportation with custody transport staff for the scheduled off-site medical appointments, and create the medical packet that is sent with the patient.
- Handles all correspondence requiring authorizations for payment of medical services.
- Assists to reconcile and resolve denied outside provider claims.
- Provided feedback on relevant referral issues and best practices.
Medical Records Technician
STG International Inc.
Arlington, VA
07.2014 - 09.2019
- Reviewed and verified accuracy of patient records.
- Scanned documents into the electronic health record system.
- Filed, scanned, laboratory, radiology, and other reports in appropriate folders of the electronic medical record.
- Assisted physicians with retrieving old medical records for reference purposes.
- Processed FOIAs for non-citizens requesting their medical records.
- Processed intakes and bookouts daily.
- Maintained appointment system for patients and clinical staff, where applicable.
Education
Associate of Applied Science - Respiratory Therapy
Tacoma Community College
Tacoma, WA06-2009
Skills
- Interpersonal skills
- Decision-Making
- Critical Thinking
- Organizational Skills
- Task Prioritization
Timeline
Referral Coordinator
STG International Inc.
09.2019 - Current
Medical Records Technician
STG International Inc.
07.2014 - 09.2019
Associate of Applied Science - Respiratory Therapy
Tacoma Community College
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