Jennie Harrison
Fort Worth,TX
Summary
Dynamic healthcare professional with extensive experience in Oncology Services; excelling in referral coordination, insurance verification, and patient advocacy. Adept at leveraging data analysis and effective communication to streamline workflows and deliver top tier, compassionate care in fast-paced environments.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Referral Coordinator
UMC Physicians/UMC TLC2 Foundation Cancer Center
Lubbock, Texas
05.2024 - Current
- Orchestrates high-volume hematology and oncology referrals across multiple specialties, ensuring timely consults and treatment within a 48 hour scheduling timeline continuity for complex cancer cases.
- Eliminated delays through consistent communication with referring providers, patients, and multidisciplinary teams, ensuring timely referral processing.
- Minimized billing delays and treatment disruptions by verifying insurance eligibility and securing pre-authorizations for costly oncology procedures.
- Analyzed referral trends to identify bottlenecks and implement process improvements, enhancing referral flow throughout the center.
- Ensured clinical preparedness by obtaining and uploading comprehensive medical records—including imaging, labs, and pathology—into the EMR ahead of consultations.
- This initiative reduced redundant testing, supported informed clinical decision-making, and streamlined provider workflows.
- Educated patients and families on referral procedures and care expectations, fostering improved satisfaction during a critical phase of treatment.
- Upheld HIPAA compliance and safeguarded sensitive patient data while managing all referral documentation and communications.
- Coordinated patient referrals to ensure timely access to cancer treatment services.
- Managed scheduling of appointments between patients and healthcare providers.
- Collaborated with healthcare teams to streamline patient intake processes.
- Communicated effectively with patients regarding referral status and next steps.
- Assisted in training new staff on referral procedures and protocols.
- Reviewed insurance information to verify coverage for cancer treatments.
- Updated referral databases to ensure compliance with regulatory requirements.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Assisted in the development of referral processes and procedures.
- Answered questions and resolved concerns raised by both patients and specialists.
- Coordinated with external agencies to ensure timely processing of referrals.
- Performed data entry related to referrals into electronic health record systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Monitored patient progress throughout the referral process.
- Advised staff on appropriate protocols when making a referral.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Monitored referral outcomes, reporting on trends and areas for improvement to healthcare management teams.
- Ensured compliance with HIPAA regulations when handling patient information.
Senior Patient Services Specialist
Providence/Covenant Health Grace Clinic
Lubbock, Texas
07.2023 - 05.2024
- Revamped patient appointment scheduling by implementing an efficient, detail-oriented system that improved patient satisfaction and operational flow.
- Coordinated daily administrative tasks, ensuring efficient appointment confirmations, copay collections, cash drawer reconciliation, and accurate record maintenance.
- Spearheaded the creation and deployment of specialty-specific patient education materials, significantly improving patient comprehension and engagement.
- Ensured consistent regulatory compliance through meticulous document preparation, strategic distribution, and adherence to clinical guidelines.
- Championed a cross-functional quality assurance initiative for patient records, reinforcing compliance and confidentiality standards.
- Led administrative functions such as record auditing, in-depth data analysis, and actionable reporting to drive accountability and operational integrity.
- Designed and delivered impactful training sessions for frontline staff, enhancing service delivery and regulatory adherence.
- This initiative boosted staff proficiency, strengthened compliance practices, and positioned the team to consistently meet evolving patient needs.
- Streamlined patient check-in process and appointment scheduling to enhance operational efficiency.
- Communicated with medical staff to coordinate patient care and services.
- Supported patients with insurance verification and promptly addressed billing inquiries to improve overall patient experience.
- Maintained accurate patient records using electronic health record systems.
- Provided compassionate support to patients during their healthcare visits.
- Educated patients on clinic services and procedural information clearly.
- Processed payments from patients, including cash, check, or credit card transactions.
- Scheduled appointments and managed patient records using electronic health record software.
- Verified patient coverage prior to appointment scheduling.
- Maintained knowledge of current insurance requirements for billing purposes.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Collected co-pays at time of visit according to office policy.
- Assisted in resolving billing disputes between providers and insurance companies and patients.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Senior Patient Benefits Representative
Texas Oncology
Fort Worth, Texas
11.2020 - 05.2023
- Engaged directly with insurance providers to clarify and resolve discrepancies in patient accounts, improving resolution time.
- Streamlined financial operations and patient support through expert-level insurance verification, authorization management, and revenue cycle oversight.
- Developed a proactive cost estimation strategy and conducted personalized financial assessments, significantly reducing surprise billing and enhancing transparency and patient satisfaction.
- Maintained a robust New Patient Log, optimized referral processes, and introduced measurable improvements in administrative strategy and patient engagement.
- Led development and execution of comprehensive administrative systems, enhancing record management processes across paper and electronic formats.
- Implemented organizational structures and staff training programs that improved data accuracy, care accessibility, and long-term documentation efficiency.
- Spearheaded overhaul of patient scheduling workflows, coordinating eight providers to enable new patient consultations within 48 hours of referral.
- This initiative sharply reduced wait times, elevated patient satisfaction, and optimized provider utilization through meticulous schedule management and appointment logistics.
- Leveraged data analytics and meticulous reporting to enhance performance tracking and patient care coordination.
- Contributed to the annual budgeting process by preparing detailed analyses of benefits costs.
- Monitored operations to ensure compliance with HIPAA, COBRA, FMLA, and ERISA regulations.
Patient Coordinator
Baylor Scott & White Family Medicine
01.2018 - 12.2020
- Masterfully coordinated appointment scheduling and confirmation for 19 providers, optimizing clinic resources and significantly slashing patient wait times, while delivering unparalleled customer service.
- Demonstrated unwavering attention to detail by meticulously analyzing the Daily Appointment Report, swiftly resolving scheduling conflicts, and managing administrative responsibilities to ensure seamless operations and maximize productivity.
- Played a critical role in maintaining uninterrupted operations during system downtime by utilizing Business Continuity Access for EPIC, ensuring seamless access to vital patient information, and sustained operational excellence and uninterrupted patient care.
- Established and meticulously maintained detailed weekly Business Continuity Access logs, providing invaluable insights for system performance evaluation, improvement initiatives, compliance adherence, and comprehensive oversight and continuous enhancement of operational efficiency.
- Streamlined appointment scheduling, improving patient access and clinic workflow.
- Clarified insurance information for patients, ensuring accurate coverage verification.
- Communicated effectively with medical staff regarding patient needs and concerns.
- Maintained accurate electronic health records and updated patient information regularly.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Collaborated with interdisciplinary teams to address patient needs and enhance care experiences.
- Managed the completion of all paperwork related to patient care with accuracy and timeliness.
- Pulled patient files and verified insurance before patient's appointment.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Assisted with the development of efficient office procedures for improved workflow.
- Compiled reports summarizing activities such as number of new or returning patients seen daily.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
Education
AS - Business Management
Collin County Community College
Plano, TX01-2000
Some College (No Degree) - Biblical Leadership And Mentor Program
School of Ministry, The Worship Center
Lubbock, TXSkills
- Referral coordination
- Financial analysis
- Cost management
- Stakeholder engagement
- HIPAA compliance
- Document organization
- Referral tracking
- Medical terminology
- Record preparation
- Data entry proficiency
- Scheduling software
- Electronic patient charts
- CPT Coding
- Customer Service
- File Management
- Client coordination
- Process Improvement
- Data analysis
- Problem solving
- Multitasking
- Attention to detail
- Patient-centered focus
- Team collaboration
- Conflict Resolution
- Inbound communication
- Interpersonal skills
- Compassionate care
- Healthcare administration
- Healthcare systems
- Workflow optimization
- Outbound calls
- MS office expertise
- Analytical skills
- Organizational growth
- Electronic patient charts
- Call handling
- Interpersonal skills
- Analytical skills
Languages
English
Professional
Certification
Certified Advocacy Volunteer through AFSP (American Foundation For Suicide Prevention) September 2023- Present
Affiliations
Elected Board of Directors Committee Member- AFSP West TX Chapter, 2024-2025
Timeline
Referral Coordinator
UMC Physicians/UMC TLC2 Foundation Cancer Center
05.2024 - Current
Senior Patient Services Specialist
Providence/Covenant Health Grace Clinic
07.2023 - 05.2024
Senior Patient Benefits Representative
Texas Oncology
11.2020 - 05.2023
Patient Coordinator
Baylor Scott & White Family Medicine
01.2018 - 12.2020
AS - Business Management
Collin County Community College
Some College (No Degree) - Biblical Leadership And Mentor Program
School of Ministry, The Worship Center