Lizbeth Ibarra-Licea
Wood Village
Summary
Highly organized Referral Coordinator with successful experience in managing and streamlining patient referrals within healthcare settings. Demonstrated strengths include thorough knowledge of insurance processes, patient advocacy, and compliance with HIPAA standards. Past work showcases effective communication skills, coordination of multidisciplinary teams for optimal patient care, and introduction of efficient referral tracking systems to improve workflow.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
One Community Health
02.2024 - Current
- Coordinated patient referrals, enhancing timely access to necessary services and specialists.
- Communicated effectively with healthcare providers to streamline referral processes and improve collaboration.
- Collaborated with multidisciplinary teams to address patient needs and optimize service delivery.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Coordinated with external agencies to ensure timely processing of referrals.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Guided staff on referral protocols to ensure compliance with procedures.
- Cultivated relationships with key stakeholders within healthcare system, facilitating more effective referral processes.
- Resolved conflicts between referring physicians and receiving providers.
- Conducted outreach to community providers for referrals and resources.
- Addressed issues in referral process, including insurance denials and scheduling conflicts, ensuring smoother patient transitions.
- Supported healthcare marketing efforts by promoting available specialist services to potential referral sources.
Receptionist
One Community Health
08.2021 - 02.2024
- Managed front desk operations and welcomed patients with professionalism.
- Scheduled appointments and coordinated patient flow efficiently.
- Processed insurance information and verified coverage details accurately.
- Collaborated with healthcare providers to enhance patient communication.
- Organized materials and tidied reception area to create welcoming environment for patients.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
- Managed office supplies inventory by checking stock levels, anticipating needs, placing orders, and verifying receipt.
Call Center Representative
My MTM Care
04.2019 - 08.2021
- Delivered excellent service and attention to customers during face-to-face interactions and phone conversations.
- Earned acknowledgment from management for delivering exceptional customer service.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to complete tasks on schedule, ensuring deadlines were consistently met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Supported and guided colleagues, fostering a collaborative work environment.
Education
Associates - Business Administration
COLUMBIA GORGE COMMUNITY COLLEGE
Hood River, OR06-2019
General studies -
HOOD RIVER VALLEY HIGH SCHOOL
06-2012
Skills
- Referral coordination
- Patient intake processing
- Referral documentation
- Insurance verification
- Healthcare compliance
- Data analysis
- Customer relationship management
Languages
Spanish
Professional
English
Professional
Timeline
Referral Coordinator
One Community Health
02.2024 - Current
Receptionist
One Community Health
08.2021 - 02.2024
Call Center Representative
My MTM Care
04.2019 - 08.2021
Associates - Business Administration
COLUMBIA GORGE COMMUNITY COLLEGE
General studies -
HOOD RIVER VALLEY HIGH SCHOOL