Open To Work
Kristin Joshua
St Louis,MO
Work Preference
Summary
Results-driven project coordinator with a strong background in managing documentation and project timelines. Skilled in conflict resolution and team leadership, aiming to leverage expertise to streamline processes and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
SSM DePaul Hospital
Bridgeton
10.2023 - Current
- Coordinated patient referrals between primary care and specialty providers.
- Collaborated with medical staff to ensure timely processing of referrals.
- Coordinated with external agencies to ensure timely processing of referrals.
- Communicated with patients regarding referral processes and insurance requirements.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed scheduling for patient appointments and follow-up visits.
- Maintained accurate electronic health records for all referral activities.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Adhered to HIPAA regulations when handling confidential patient information.
Project Coordinator
NUSO
St Louis
07.2016 - 05.2023
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Coordinated project timelines and schedules for cross-functional teams.
- Facilitated collaboration between internal departments and external vendors to ensure project completion.
- Managed communication channels between various teams involved in the execution of complex projects.
- Liaised between departments, vendors and clients to monitor project expenses.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Collaborated with vendors to ensure timely delivery of materials and services.
- Facilitated regular meetings to discuss project progress and address issues.
- Assessed, monitored and reported on work progression.
- Established and maintained quality performance metrics to meet objectives.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Identified and addressed non-technical issues by utilizing support documentation and training resources.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
Education
License - Cosmetology Business
Academy of Beauty
Bridgeton, MO09-2005
Skills
- Referral coordination
- Referral management
- Appointment scheduling
- Electronic health records
- HIPAA compliance
- Insurance navigation
- Patient communication
- Documentation compliance
- Document management
- Time management
- Cross-functional collaboration
- Critical thinking
- Effective communication
Timeline
Referral Coordinator
SSM DePaul Hospital
10.2023 - Current
Project Coordinator
NUSO
07.2016 - 05.2023
License - Cosmetology Business
Academy of Beauty