Referral Coordinator
NAI'ASIA'A SMITH
Eastern Radiologists
Greenville,NC
6
years of professional experience
1
Certification
Healthcare administrative professional coordinating imaging referrals, insurance authorizations, and STAT scheduling for MRI, CT, mammography, ultrasound, X-ray, and nuclear medicine. Manages 100+ daily calls, supports physicians and patients by electronic systems, and keeps documentation accurate across Epic, OpenDr, and MedInformatix.
Work History
Referral Coordinator
8 Months- Schedule diagnostic imaging appointments for MRI, CT, Mammography, Ultrasound, X-ray, and Nuclear Medicine prioritizing STAT and urgent requests.
- Communicate with patients, physician offices, and clinical staff by electronic systems regarding referrals, authorizations, exam preparation, and scheduling needs.
- Managed 100+ calls daily, directing inquiries to appropriate departments with professionalism.
- Maintain accurate patient records and documentation using Epic, OpenDr, and MedInformatix while adhering to HIPAA requirements.
- Executed call transfers, performed data entry, composed emails, organized document copying and filing, and monitored mailboxes daily.
Patient Services Assistant
7 Months- Delivered efficient patient service by promptly addressing requests in a fast-paced healthcare environment, enhancing patient satisfaction.
- Coordinated with nursing staff and dietary team to adapt patient meal plans based on physician-ordered diets, allergies, and dietary restrictions, ensuring compliance with individual needs.
- Ensured accuracy, compliance with safety requirements, and protection of patient confidentiality in all aspects of service delivery.
Pharmaceutical Manufacturing Technician
1 Year 10 Months- Supported pharmaceutical filling and production operations, ensuring adherence to safety, quality, and regulatory procedures to maintain operational integrity.
- Maintained cleanliness and sanitation of manufacturing, filling, and packaging areas, upholding compliance with safety and quality standards to safeguard product integrity.
- Reviewed batch production records for accuracy, completeness, and compliance with standard operating procedures (SOPs).
- Maintained detailed manufacturing documentation to support quality assurance and regulatory compliance.
- Ensured proper labeling and management of components, facilitating accurate transfers, counts, and returns in inventory processes.
- Entered and maintained accurate production and inventory records in SAP systems, facilitating timely decision-making and inventory management.
Manufacturing Team Lead / Documentation Coordinator
1 Year 9 Months- Coordinated daily manufacturing activities to optimize production workflows and achieve operational goals.
- Maintained accurate production records and documentation, ensuring compliance with Standard Operating Procedures (SOPs) and facilitating smooth operations.
- Reviewed production documentation for accuracy, completeness, and adherence to company policies and quality standards.
- Communicated production priorities and streamlined workflow coordination to enhance team operations.
Education
Associate of Applied Science (A.A.S.) - Medical Office Administration
Certificate - Clinical Medical Assisting Program Coursework Completed
Skills
Referral coordination
Referral processing
Prior Authorizations
Insurance verification
Patient Documentation
Medical Scheduling
Electronic Medical Records (EMR)
Epic AND Open Dr
MedInformatix
Healthcare Software
HIPAA Compliance
Patient Communication
Call management
Administrative support
Medical terminology
Referral coordination
Certification
- Patient Access Representative
- Office Management
- Basic Medical Office
- Basic Life Support
Timeline
Referral Coordinator
Eastern Radiologists
03.2026 - CurrentRead More
Patient Services Assistant
ECU Health
08.2025 - 03.2026Read More
Pharmaceutical Manufacturing Technician
Purdue Pharmaceuticals
07.2023 - 05.2025Read More
Manufacturing Team Lead / Documentation Coordinator
Thermo Fisher Scientific
01.2021 - 10.2022Read More
Beaufort County Community College
Associate of Applied Science (A.A.S.) from Medical Office Administration
Read More
North Carolina Central University
Certificate from Clinical Medical Assisting Program Coursework Completed
Read More