Amanda Cowder
The LEGO Group
St. Cloud,FL
1
Certification
20
years of professional experience
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Relocating from Phoenix, AZ to Winterhaven, FL to help take care of my father.
Work History
Consumer & Shopper Engagement Advisor
10 Months- Engage with consumers via phone and email. Handling a range of topics, (regarding orders and accounts, parts requests and gift cards, returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries).
- Build strong and lasting relationships with consumers in a fun and engaging manner.
- Assess and solve brick-based problems using various tools and programs, requiring solid IT skills to support consumer requests.
- Having attention to detail and ability to multi-task and to prioritize.
- Having confidence to make your own decisions about what is right for your consumer.
Retail Pharmacy Store Manager
19 Years 3 Months- Responsible for all operations within the store, including pharmacy, day to day operations and also anticipating change due to market influx, seasonal changes, corporate changes, ensuring that the store is merchandised properly in basic and seasonal departments, etc
- Manage a team of about 20-30 employees
- Responsible for overseeing and training on interviews/hiring/onboarding process
- Responsible for ensuring training curriculum is completed on time
- Responsible for coaching, disciplinary and termination process
- Complete and deliver annual reviews to all team members
- Review reports/KPI's to maintain store performance and identify opportunities
- Keep team members on board with company standards, initiatives, policies; being able to explain the “what and why” to gain buy in
- Maintain high levels of customer service within store
- Make schedule/adhere to budget and process payroll
- Being able to communicate to all team members, regardless of audience type
- Work with other Store Managers in District to ensure District success
- Provide support to other stores as needed (during Store Manager absence or other projects needed)
Education
- Accounting
No Degree - Accounting
High School Diploma
Skills
Strong work ethic
Cash handling proficiency
Stock replenishment
Merchandise presentation
Conflict resolution
Team leadership
Cross-selling techniques
Budgeting and pricing
markdown execution
Loss prevention awareness
Point of sale systems
Returns and exchanges
Customer service
Certification
- 430101080240627
- PHAT.0000425
Interests
- Video games
- Billiards
- Camping
- Reading
Timeline
Consumer & Shopper Engagement Advisor
The LEGO Group
10.2025 - 08.2026Read More
Retail Pharmacy Store Manager
Walgreens
07.2006 - 10.2025Read More
University of South Florida
from Accounting
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University of South Florida
No Degree from Accounting
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Plant City High School
High School Diploma
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