Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Timon Watson

Manchester,CT

Summary

Dedicated and courteous professional with extensive customer service background in retail and fast-paced settings. Striving to acquire new skills and enhance personal development. Committed to ensuring customers have a positive experience and contributing as a team player in any work environment. Seeking to maximize every job opportunity for continuous growth and expertise.

Overview

5
5
years of professional experience

Work History

Consumer and Shopper Engagement Advisor

Lego Group
08.2022 - 07.2025
  • Used active listening and attention to detail to identify customer needs and anticipate questions.
  • Multitasked using multiple contact channels to service up to 25 customers per day.
  • Worked between varying software to keep customers informed about their orders (e.g. Salesforce,Crm)
  • Maintained up-to-date knowledge of product and service changes.
  • Exercised sales skills nudge customers to interact with our different products, so they can be as connected to the brand.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Placed orders, assisted with digital product troubleshooting.

Fufillment Associate

Target
06.2020 - 03.2023
  • Provided customer service and was involved in training 5 new team members during the holiday season
  • Responding to customers' inquiries on the sales floor and occasionally on the phone. Taking time to listen and identify their concerns, so I can assist in solving their problem effectively.
  • Ability to work in a high-paced work environment where goals need to be met in order to keep store metrics in a positive place.
  • Communicating with fellow team members to assist with their work when the store has a high volume of guests and online orders. Ex: Weekends.
  • In 2021 was a Q4 pacesetter at Target, Which is an employee who leadership deems a "role model" for exceptional metric scores.
  • Occasionally tasked with taking inventory, and auditing.

Education

High School Diploma -

Great Path Academy
Manchester, CT
07-2025

Skills

  • Data entry
  • CRM, Salesforce system experience
  • Punctuality and reliability
  • Conflict resolution
  • Product knowledge
  • Multitasking and organization
  • Attention to detail
  • Fast learner

Interests

  • Graphic Design
  • Photography
  • Music
  • Crafting and DIY Projects
  • Creating digital artwork using software like Picsart,Canva

Timeline

Consumer and Shopper Engagement Advisor

Lego Group
08.2022 - 07.2025

Fufillment Associate

Target
06.2020 - 03.2023

High School Diploma -

Great Path Academy