Amanda Coy
Weymouth,MA
Summary
Adept at fostering customer relationships and enhancing business operations, I leveraged my role at Leonardo's Pizzeria to resolve conflicts and streamline tasks, demonstrating exceptional customer service excellence and returns processing skills. My experience across various positions has honed my ability to balance drawers and restock products efficiently, ensuring operational success and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Cashier
Old Country Pizzeria
04.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Crew Member
Dunkin Donuts
01.2023 - 08.2023
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
Cashier
Weymouth House of Pizza
02.2014 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Manager
Leonardo's Pizzeria
03.2019 - 02.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Science - Criminal Justice
Quincy College
Quincy, MA01-2025
GED -
Quincy College
Quincy, MA01-2017
Skills
- Returns processing
- Drawer balancing
- Product restocking
- Customer service excellence
Languages
Portuguese
Elementary
Timeline
Cashier
Old Country Pizzeria
04.2024 - Current
Crew Member
Dunkin Donuts
01.2023 - 08.2023
Manager
Leonardo's Pizzeria
03.2019 - 02.2022
Cashier
Weymouth House of Pizza
02.2014 - 01.2023
Associate of Science - Criminal Justice
Quincy College
GED -
Quincy College