Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Crawford

Brandon,FL

Summary

Dedicated customer service representative with proven skills in problem resolution, time management, and attention to detail. Committed to enhancing customer satisfaction and team efficiency.

Overview

10
10
years of professional experience

Work History

Global Customer Service Representative

Leidos
Remote, FL
10.2023 - 12.2025
  • Updated customer information using Salesforce CRM and internal systems while ensuring data accuracy and confidentiality.
  • Researched and resolved customer issues by navigating multiple applications simultaneously.
  • Documented customer interactions to support quality assurance and compliance.
  • Responded to customer inquiries through phone, email, and chat.

Customer Service Representative – Seasonal

Conduent
Remote, FL
06.2022 - 09.2023
  • Verified patient demographics and insurance eligibility using Epic EHR, ensuring compliance with HIPAA standards.
  • Coordinated referrals and communicated effectively with healthcare providers to enhance continuity of care.
  • Coordinated appointment scheduling for various medical departments and specialists.

Customer Service Team Lead

Chadwell Supply
Tampa, FL
04.2016 - 05.2022
  • Promoted to team lead for outstanding customer service and leadership skills, enhancing team dynamics.
  • Trained and mentored new team members on company procedures and customer service best practices.
  • Prioritized multiple tasks while maintaining accuracy and efficiency.
  • Assisted customers with order processing, account inquiries, and issue resolution

Education

Nursing

Rasmussen University
Brandon
08-2026

Certificate - Medical Assisting/Phlebotomy

Remington College
Tampa, FL

Skills

Salesforce CRM
Data Entry

Documentation
Phone & Email Support
Problem Resolution
Time Management
Team Leadership

Customer service

Multitasking and organization

Time Management

Calendar Coordination

Attention to detail

Team Leadership

Timeline

Global Customer Service Representative

Leidos
10.2023 - 12.2025

Customer Service Representative – Seasonal

Conduent
06.2022 - 09.2023

Customer Service Team Lead

Chadwell Supply
04.2016 - 05.2022

Nursing

Rasmussen University

Certificate - Medical Assisting/Phlebotomy

Remington College

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Amanda Crawford