Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Crawley

PASADENA,MD

Summary

Professional with comprehensive experience in dental care, specializing in patient oral health and preventive treatments. Known for strong collaboration within teams and adaptability to changing needs, ensuring reliable performance and consistent results. Recognized for excellent patient rapport and keen eye for detail, contributing to positive and effective clinical environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Dental Hygienist

Pasadena Dental Group
09.2024 - Current
  • Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
  • Educated patients on proper brushing and flossing techniques to promote long-term oral health.
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
  • Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.

Dental Hygienist

Lake Shore Family Dental
08.2021 - 09.2024
  • Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
  • Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
  • Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
  • Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
  • Implemented effective infection control measures by sterilizing instruments and following strict protocols for cleanliness.
  • Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.

Dental Assistant

Ulery Dental & Orthodontics
05.2016 - 08.2020
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Customer Service Representative

Bass Pro Shops
04.2009 - 05.2016


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Associate Of Applied Science - Dental Hygiene

Howard Community College
Columbia, MD
05.2020

AA - General Studies

Anne Arundel Community College
Arnold, MD
05.2018

Skills

  • Ability to explain complex dental procedures clearly and effectively, build rapport with patients, and educate them on oral hygiene

Timeline

Dental Hygienist

Pasadena Dental Group
09.2024 - Current

Dental Hygienist

Lake Shore Family Dental
08.2021 - 09.2024

Dental Assistant

Ulery Dental & Orthodontics
05.2016 - 08.2020

Customer Service Representative

Bass Pro Shops
04.2009 - 05.2016

Associate Of Applied Science - Dental Hygiene

Howard Community College

AA - General Studies

Anne Arundel Community College

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Amanda Crawley