Amanda Crews
Sand Coulee,MT
Summary
Results-driven Service Administrator with expertise in customer service management and workflow optimization. Strong communicator and problem solver, dedicated to enhancing operational efficiency and client satisfaction in dynamic environments.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Service Administrator
Bish's RV
Great Falls, Montana
03.2024 - Current
- Managed service appointments and coordinated schedules for customer convenience.
- Processed warranty claims and ensured compliance with company policies.
- Assisted technicians by providing necessary parts and tools for efficient service.
Product Specialist
Ashley Homestore
Great Falls, Montana
09.2022 - 09.2024
- Assisted customers in selecting home furnishings and décor within the store.
- Collaborated with sales team to ensure product knowledge and customer satisfaction.
- Conducted product demonstrations to highlight features and benefits of furniture items.
Service Manager 2
Sports City Cyclery
Great Falls, Montana
09.2023 - 02.2024
- Extensive customer service
- Helped schedule all incoming service appointments.
- Made sure all technicians had their tasks set for the day.
- Checked new units in and out.
Education
Skin Care - Estitician
Academy of Nail, Skin And Hair
Billings , MT 08.2004 - 02.2005
Skills
- Customer service
- Customer care
- Customer coordination
- Service scheduling
- Warranty processing
- Time management
- Telephone communication
Timeline
Service Administrator
Bish's RV
03.2024 - Current
Service Manager 2
Sports City Cyclery
09.2023 - 02.2024
Product Specialist
Ashley Homestore
09.2022 - 09.2024
Skin Care - Estitician
Academy of Nail, Skin And Hair
08.2004 - 02.2005