Andrew Veloza
Newark,CA
Summary
Adept Service Administrator with a proven track record at Ditch Witch West, showcasing exceptional organizational expertise and reliability. Mastered heavy equipment operation, significantly reducing downtime through meticulous maintenance. Excelled in cross-functional coordination and customer service, enhancing project efficiency and team capability. Demonstrates adaptability and a commitment to safety and quality, with a focus on achieving outstanding results.
Service professional with strong foundation in managing service operations and improving customer satisfaction. Proven ability to streamline administrative processes and support team efficiency. Focus on collaboration and adaptability to meet evolving needs, with strong problem-solving and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Administrator
Ditch Witch West
03.2015 - Current
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Operated machining equipment safely with team of operators.
- Maintained accurate logs of equipment operation hours, maintenance activities, and project progress for streamlined record-keeping purposes.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Reduced equipment downtime, performing routine maintenance and minor repairs.
- Operated heavy equipment to move large quantities of dirt and debris.
- Monitored fuel, oil and water levels of heavy equipment.
- Provided technical assistance to other workers on job site.
Education
High School Diploma -
Newark Memorial High School
Newark CaSkills
- Organizational expertise
- Cross-functional coordination
- Customer service excellence
- Call center experience
- Follow-up skills
- Scheduling appointments
- Customer Service
- Multitasking
- Reliability
- Scheduling and calendar management
- Staff Training
- Inventory Control
- Adaptability
Certification
- Essentials of Facility Management Program – International Facility Management Association.
- Lean Certification – The Lean Certification Alliance.
- OSHA Certified
- First Aid Certification
- Forklift Certification
Timeline
Service Administrator
Ditch Witch West
03.2015 - Current
High School Diploma -
Newark Memorial High School
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