Microsoft Office
DASIA NICHOLS
Huntsville,AL
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Service Administrator
Systems Automotive Interiors
02.2023 - 03.2024
- Cross-trained in multiple positions to offer skilled assistance to team members.
- Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials
- Set up, operated and maintained production.
- Collaborated with cross-functional teams on strategic projects that required coordination of resources from multiple departments within the company.
- Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
- Enhanced communication between departments for improved workflow and increased productivity.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Administrative Specialist
Woodbridge Alabama L.P.
02.2022 - 02.2023
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Inspected production to maintain quality and efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Exceeded expectations by proactively identifying areas of need within the office and offering assistance, even when not specifically assigned to the task.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
Help Desk Support Specialist
Asurion
01.2021 - 12.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and users across various time zones
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Stayed current on emerging technologies, trends, and industry best practices to enhance personal expertise and provide better support services.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Walked user through series of steps to determine problem and implement likely solution.
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
Independent Contractor
The Huntsville Times
09.2018 - 12.2021
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Pharmacy Customer Service Representative
OptumRx
12.2016 - 02.2018
- Established and maintained patient profiles, updating organizational database with current information
- Verified prescription information prior to entry in pharmacy computer system
- Confirmed customer information and insurance eligibility for prescriptions.
- Maintained accurate records of drug inventory and orders for pharmacy customers
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Enhanced customer satisfaction by providing top-notch pharmaceutical advice and addressing concerns promptly.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Exhibited high energy and professionalism when dealing with clients and staff.
Associate Store Team Leader
Hibbett Sporting Goods
11.2015 - 11.2016
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments
- Maintained guest-friendly environment to drive sales, repeat business and service
- Ensured staff adherence to company policies, procedures, safety standards, resulting in an efficient workplace environment.
- Oversaw loss prevention efforts to reduce shrinkage rates significantly in the store area.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Performed cash, card, and check transactions to complete customer purchases.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
No Degree - Business
Calhoun Community College
Tanner, ALHigh School Diploma -
Buckhorn High School
New Market, AL05.2016
Skills
- Policy Enforcement
- Incident Management
- ITIL Knowledge
- Organizational expertise
- Customer service excellence
- Cash Handling
- Call center experience
- Scheduling appointments
- Data Entry
- Complaint Handling
- Follow-up skills
- Payment Processing
- Meeting deadlines
- Issue Resolution
- Troubleshooting
- Telephone Etiquette
- Proficient in Microsoft Office, Word, Excel, Outlook
- Organization and recordkeeping
- Teamwork and Collaboration
- Attention to Detail
- Scheduling and calendar management
- Administrative Support
Timeline
Service Administrator
Systems Automotive Interiors
02.2023 - 03.2024
Administrative Specialist
Woodbridge Alabama L.P.
02.2022 - 02.2023
Help Desk Support Specialist
Asurion
01.2021 - 12.2021
Independent Contractor
The Huntsville Times
09.2018 - 12.2021
Pharmacy Customer Service Representative
OptumRx
12.2016 - 02.2018
Associate Store Team Leader
Hibbett Sporting Goods
11.2015 - 11.2016
High School Diploma -
Buckhorn High School
No Degree - Business
Calhoun Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leavePersonal development programsQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Excel
Word
Outlook
Languages
English
Full Professional
Interests
Microblading tech, love doing brows, makeup
All Sports
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