Camille Jones
Huntsville,AL
Summary
Results-driven administrative professional with extensive experience providing high-level support in medical and corporate environments. Expertise in streamlining office operations through strategic initiatives and meticulous data management, enhancing overall efficiency and productivity. Proven track record of fostering positive client relationships while ensuring strict adherence to HIPAA and OSHA compliance standards, underscoring a commitment to excellence in service delivery. Dedicated to leveraging skills to contribute effectively to organizational success and drive operational improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Crestwood Medical Group
09.2024 - 10.2025
- Optimized patient flow by managing high-volume scheduling and appointment coordination via Athena Health.
- Ensured financial integrity by maintaining accurate clinic accounts receivable and adhering to fee schedules.
- Improved patient satisfaction scores by resolving account inquiries and streamlining billing discrepancies.
- Managed sensitive medical records and confidential documentation in strict compliance with HIPAA regulations.
- Answered phone calls and messages for 5-physician family practice medical facility, scheduling appointments, and handling patient inquiries.
Managed Care
Medline Industries Inc.
11.2020 - 07.2023
- Cultivated professional relationships with clients while managing inquiries and documentation for new accounts.
- Verified insurance eligibility and payment methods to ensure seamless service delivery.
- Navigated complex systems to identify home medical products and apply appropriate medical coding.
- Resolved customer escalations with a focus on problem-solving and service excellence.
Enrollment Agent
Familia Dental
07.2018 - 10.2020
- Facilitated the enrollment of dental providers into insurance networks, ensuring all data was accurately uploaded.
- Managed executive Outlook calendars and team schedules to optimize office productivity.
- Utilized Jira software to track work services and generate insurance-specific reports.
- Maintained detailed and accurate records between multiple databases and programs.
Pharmacy Technician / Sales Associate
Walgreens Company
01.2015 - 07.2017
- Processed pharmaceutical preparations and managed medical insurance claim forms with high accuracy.
- Maintained daily ledgers and balanced cash registers to ensure financial precision.
- Secured sensitive drug inventory and maintained a clean, compliant pharmacy environment.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
Education
Associate Coursework -
Calhoun Community College
Huntsville, AL07-2027
Pharmacy Technician Diploma -
Coyne College
Chicago, IL12.2014
High School Diploma -
South Shore School of Leadership
Chicago, IL06.2011
Skills
- Office Suite: Microsoft Excel, Word, PowerPoint, Outlook, Teams, SharePoint, and OneNote
- Medical/Admin Software: Athena Health, Jira, Workday, Avaya, and Eagle Software
- Communication Platforms: Zoom and WebEx
- Billing support
- Insurance verifications
- Appointment scheduling
- Patient scheduling
- Telephone etiquette
- Co-payment collection
- Medical charting
- Payment collection
- Medical terminology
Certification
BLS Certified, 2025
Core Competencies
- Medical Administration: Patient Scheduling (Athena Health), Insurance Verification, Medical Coding, and Patient Records Management.
- Office Operations: Calendar Management, Multi-line Phone Systems, Travel Coordination, and Spreadsheet Creation.
- Compliance & Privacy: Expert knowledge of HIPAA and OSHA regulations and data privacy management.
- Communication: Building professional rapport, conflict resolution, and collaborative team leadership.
Timeline
Medical Receptionist
Crestwood Medical Group
09.2024 - 10.2025
Managed Care
Medline Industries Inc.
11.2020 - 07.2023
Enrollment Agent
Familia Dental
07.2018 - 10.2020
Pharmacy Technician / Sales Associate
Walgreens Company
01.2015 - 07.2017
Associate Coursework -
Calhoun Community College
Pharmacy Technician Diploma -
Coyne College
High School Diploma -
South Shore School of Leadership