Advanced computer skills
Amanda Crutcher
Customer Service
Higbee,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Specialist
Customer Direct
Remote, Missouri
01.2023 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Specialist
Livops
Remote, Missouri
10.2022 - Current
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Assisted customers with opening accounts and signing up for new services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Home Health Care Provider
Blue Skies Home Health Care
Hannibal, MO
04.2020 - Current
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Completed household management tasks for clients within private home settings.
- Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
- Developed rapport to create safe and trusting environment for care.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
GED -
Rock Bridge Sr. High School
Columbia, MO 06.1995 - 09.1998
Skills
[Type] support
Complaint resolution
Report preparation
Sales expertise
Excellent written and oral communication
Customer Relations
Telephone etiquette
Good communication skills
Strategic sales knowledge
Key holder experience
Recordkeeping strengths
Account management
Medical terminology knowledge
Professional telephone demeanor
Creative problem solving
Software
Microsoft
Excell
Slack
Teams
Timeline
Customer Service Specialist
Customer Direct
01.2023 - Current
Customer Service Specialist
Livops
10.2022 - Current
Home Health Care Provider
Blue Skies Home Health Care
04.2020 - Current
GED -
Rock Bridge Sr. High School
06.1995 - 09.1998