Summary
Overview
Work History
Education
Skills
Certification
License
Awards
Timeline
Generic

Amanda Cruz

Gilbert,AZ

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

RN/Preceptor PCU/Lead

Banner Gateway
01.2022 - Current


  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.

RN Case Manger

Thema Hospice
06.2020 - 12.2021
  • Provided care to hospice patients within home and/or clinic setting.
  • Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
  • Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
  • Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
  • Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.

Nurse Coordinator

Servefed
03.2019 - 05.2020
  • Ran federal employee clinic, provided on-site immunizations and patient care and assessments.
  • Streamlined workflow processes for increased efficiency in clinical operations.
  • Promoted a safe and supportive environment by adhering to infection control policies and procedures.

RN Case Manger

Mesilla Valley Hospice
01.2019 - 05.2020
  • Provided care to hospice patients within home and/or clinic setting.
  • Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
  • Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
  • Educated patients and families about illness progression, treatment options, and available resources for additional support.

RN Chemotherapy Infusion Clinic

Mountain View Regional Medical Center
12.2018 - 05.2020
  • Provided care to Oncology patients within a clinic setting
  • Administered chemotherapy, provided education and comfort.
  • Improved patient outcomes by effectively administering chemotherapy treatments and monitoring for side effects.
  • Enhanced patient comfort during infusions through skilled IV placement and supportive care.
  • Educated patients and their families on chemotherapy medications, side effects, and self-care strategies for better understanding and adherence to treatment plans.

RN Telemetry 4th Floor Progressive Care

Mountain View Regional Medical Center
06.2017 - 12.2018
  • Provided care and treatment to a variety of patients with chronic health conditions
  • Educated oncoming staff.
  • Collaborated with interdisciplinary teams to develop optimal treatment plans tailored to individual needs.
  • Prevented complications by closely monitoring vital signs and promptly responding to changes in patient status.
  • Improved patient outcomes by consistently assessing, diagnosing, and formulating comprehensive care plans.

RN Resource Pool

Jane Phillips Medical Center
01.2014 - 01.2017
  • Assisted with units within CCU, Telemetry, Medical-Surgical, Behavioral, ER and Rehabilitation.
  • Increased efficiency in the Float Pool by effectively prioritizing tasks and managing time across multiple units.
  • Ensured patient safety by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Strengthened relationships between nursing teams across various units through regular collaboration on shared float pool initiatives and projects.
  • Expanded professional knowledge and maintained licensure by participating in ongoing educational opportunities and conferences related to nursing practice.

RN Cardiovascular Progressive Care Unit

Banner Heart Hospital
06.2014 - 10.2014
  • Provided care to patients within a step down cardiac monitored unit.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.

RN Medical-Surgical Unit

Banner Desert Regional Medical Center
01.2012 - 01.2014
  • Provided care to patients with various illnesses and delegated tasks within the supportive staff.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.

Charge RN Medical-Surgical/ Telemetry Unit

Cobre Valley Regional Medical Center
07.2011 - 10.2012
  • Provided care to post-surgical and various medical and cardiac patients.
  • Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
  • Implemented quality patient care techniques to align with safety, health, and organizational regulations.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

Education

Associate of Applied Science/Nursing Degree -

Central Arizona Community College
Coolidge, AZ
03.2011

Skills

  • Quality Improvement
  • Community Health
  • Discharge Planning
  • Clinical Judgment
  • Compassion and Empathy
  • Health Promotion
  • Critical Thinking
  • Teamwork and Collaboration
  • Patient Assessment

Certification

  • BLS
  • ACLS

License

Arizona RN License #RN167772

Awards

  • Nurses Day Award for Excellent patient care Banner Health BGMC 2023
  • Employee of the month Feb-April 2023
  • Numerous Daisy award nominations
  • Excellent Bedside Care Award Banner Health BDMC

Timeline

RN/Preceptor PCU/Lead

Banner Gateway
01.2022 - Current

RN Case Manger

Thema Hospice
06.2020 - 12.2021

Nurse Coordinator

Servefed
03.2019 - 05.2020

RN Case Manger

Mesilla Valley Hospice
01.2019 - 05.2020

RN Chemotherapy Infusion Clinic

Mountain View Regional Medical Center
12.2018 - 05.2020

RN Telemetry 4th Floor Progressive Care

Mountain View Regional Medical Center
06.2017 - 12.2018

RN Cardiovascular Progressive Care Unit

Banner Heart Hospital
06.2014 - 10.2014

RN Resource Pool

Jane Phillips Medical Center
01.2014 - 01.2017

RN Medical-Surgical Unit

Banner Desert Regional Medical Center
01.2012 - 01.2014

Charge RN Medical-Surgical/ Telemetry Unit

Cobre Valley Regional Medical Center
07.2011 - 10.2012

Associate of Applied Science/Nursing Degree -

Central Arizona Community College

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