Amanda Cruz Martinez
Winter Haven,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Paisly By JetBlue
Fort Lauderdale, FL
04.2022 - Current
- Provide exceptional Customer Service
- Answering calls assisting customers with bookings, car rentals, and hotels
- Computer skilled with apple, Microsoft, and Google Software
- Service customers based on their needs and preferences
- Teamwork
- Sabre Software
Airport Operation
JetBlue
Fort Lauderdale, FL
06.2017 - 04.2022
- Rebooking Customer and taking payment
- Work With Sabre software
- Trained in airport safety hazard
- Assist customers with special needs, customers needing assisting with boarding
- Booking airline tickets and exchanging flights.
- Sabre software
Supervisor
Nothern Tiger
New York, NY
09.2015 - 03.2017
- Trained workers in food preparation, service, sanitation, and safety procedures.
- Compile and balance cash/ credit receipts and prepare deposits.
- Supervise and participate in kitchen and dining area.
Education
High School Diploma -
Bronx High school
01-2014
Skills
- Successful multitasker with the capability of assuming a greater leadership role
- Sabre Sales iOS
- Data entry
- Critical thinking
- Active listening
- Strong competency in collaboration and problem solving
- Customer support Computer literacy Organizational skills Microsoft Word Mac OS Possess superior customer service and presentation skills
- Teamwork
Certification
Driver's License
Timeline
Customer Service Representative (Remote)
Paisly By JetBlue
04.2022 - Current
Airport Operation
JetBlue
06.2017 - 04.2022
Supervisor
Nothern Tiger
09.2015 - 03.2017
High School Diploma -
Bronx High school