MICHELLE JOHNSTON
Palm Harbor,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
Lipply Real Estate
05.2023 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Compared recently sold area properties to determine competitive market prices.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Negotiated, facilitated, and managed real estate transactions.
- Advised and informed prospective clients on current market activities and conditions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Guided clients from beginning to end of home buying process in choosing right property.
REMOTE AIRLINE CUSTOMER SERVICE REPRESENTATIVE
UNITED AIRLINES
05.1994 - 08.2022
- Organized domestic and international travel contracts for groups of 10 to 300+ passengers
- Negotiated pricing, collected deposits, handled seat assignments, and provided special services at airport for group travel.
- Updated account information to maintain customer records
CRO Certified Customer Resolution Official
UNITED AIRLINES
- Expert knowledge of Disability laws
- Reconfirmed safety concerns to pilots
- Resolved complaints and violations relating to DOT Part 382
- Managed United Teddy Bear charity Program for disabled children.
Event Project Manager Service Lead
- Managed external vendors, coordinated with rehab center leadership, planned and organized employee's work schedules, provided project management for special projects, and supported customer service agents worldwide.
DISABILITIES DEPARTMENT GLOBAL SERVICES DEPARTMENT PASS PLUS DEPARTMENT
- Handled all travel management for professional and NCAA teams, offered special pricing and services, organized meet and greet airport services, collected all travel details for medical professionals and individuals with special travel needs, and provided expert knowledge on airline policies and procedures for passengers traveling with disabilities.
1K DEPARTMENT WORLDWIDE GENERAL RESERVATIONS
- Provided excellent sales and service worldwide for elite status frequent flyer members, handled upgrades, baggage services, car rental, and provided high level of customer service.
AIRLINE TICKET AGENT
SIGNATURE FLIGHT SUPPORT
09.1993 - 05.1994
- Provided excellent sales and service worldwide for elite status frequent flyer members, handled upgrades, baggage services, car rental, and provided high level of customer service.
Education
No Degree - Real Estate
Tampa School Of Real Estate
Palm Harbor, United States03.2023
Some College (No Degree) - Computer Technology
Baker College
Allen Park, MI02.2018
Skills
- Effective listening skills and clear communication
- Shows empathy, compassion and patience
- Professionalism and tenacity
- Capable of assuming greater leadership role
- Exceptional research skills
- Work effectively with minimal supervision
- Sound negotiating skills
- Desire to learn and teach
- Strong analytical skills
- Adaptable to changing situations
- Excels in creative problem solving
- Adaptability and Flexibility
- Analytical and Attention to Detail
- CMA Software Knowledge
- Microsoft Office
- Sales Coaching
- Operations Management
Certification
Leadership And Coaching, E-Courses4you, Harlow, England, 08/01/17
Additional Information
- CRO Certified Customer Resolution Official
- Expert knowledge of Disability laws (Department of Transportation's Code of Federal Regulations Part 382).
- Passionate about providing exceptional external and internal customer service.
- With excellent communication skills, time management skills and creative problem solving, I can help drive business results.
- I am able to work with a team or independently as I have worked remote for many years.
- After more than 28 years in customer service industry I have led the way for others to become great in the service industry through training others, lead support as well as a leadership role worker as manager on duty.
- I am a quick learner, detail oriented and always looking for a new challenge or project.
- I know what excellent quality service is and can help organizations deliver it.
Leadership Experience
- CRO Certified Customer Resolution Official
- Expert knowledge of Disability laws (Department of Transportation's Code of Federal Regulations Part 382).
Timeline
Licensed Real Estate Agent
Lipply Real Estate
05.2023 - Current
REMOTE AIRLINE CUSTOMER SERVICE REPRESENTATIVE
UNITED AIRLINES
05.1994 - 08.2022
AIRLINE TICKET AGENT
SIGNATURE FLIGHT SUPPORT
09.1993 - 05.1994
CRO Certified Customer Resolution Official
UNITED AIRLINES
Event Project Manager Service Lead
DISABILITIES DEPARTMENT GLOBAL SERVICES DEPARTMENT PASS PLUS DEPARTMENT
1K DEPARTMENT WORLDWIDE GENERAL RESERVATIONS
No Degree - Real Estate
Tampa School Of Real Estate
Some College (No Degree) - Computer Technology
Baker College
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