Amanda Cumming
Jacksonville
Summary
Sales Advisor with proven success at Real Advisors, specializing in customer engagement and relationship management. Expertise in negotiation and closing techniques drives consistent sales growth and enhances team collaboration. Proficient in CRM software for improved sales reporting and streamlined processes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Sales Advisor
Real Advisors
Jacksonville
03.2021 - Current
- Engaged with customers to understand their needs and recommend suitable products.
- Collaborated with team members to achieve daily sales goals and objectives.
- Participated in training sessions to learn about new products and sales techniques.
- Identified customer needs and tailored solutions accordingly.
- Generated monthly reports outlining sales performance metrics.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Collaborated with other departments to ensure successful delivery of services and products.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Developed relationships with new and existing clients through contact management systems.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Utilized CRM software to track leads, manage follow-ups, and document interactions.
- Identified customer needs and provided tailored solutions.
- Maintained accurate records of customer interactions utilizing CRM software.
Supervisor
ERC
jacksonville
11.2011 - 02.2021
- Supervised daily operations and ensured adherence to company policies and procedures.
- Trained new staff on safety protocols and operational best practices.
- Conducted regular performance evaluations to provide feedback and support development.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Reviewed and analyzed accounts for delinquency trends.
- Trained staff on effective communication techniques for collections.
- Monitored compliance with industry regulations and company policies.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
Education
High School Diploma -
Orange Park
Orange Park, FL05-2002
Skills
- Customer engagement
- Product knowledge
- Sales reporting and CRM proficiency
- Negotiation techniques and tactics
- Customer relationship management
- Team collaboration and coaching
- Problem solving and time management
- Closing techniques and sales negotiation
- Objection handling and rapport building
- Pipeline development and value-based selling
- Technical product knowledge
- Upselling and cross-selling
Timeline
Sales Advisor
Real Advisors
03.2021 - Current
Supervisor
ERC
11.2011 - 02.2021
High School Diploma -
Orange Park