Amanda Cusimano
Tampa
Summary
Experienced and dedicated customer service professional with a proven track record of being a valuable team player. Possessing an upbeat and positive attitude, motivated to consistently maintain high levels of customer satisfaction and contribute to the overall success of the company. Specializes in quality, speed, and process optimization, adept at finding innovative solutions to enhance efficiency. Excellent communication skills to effectively articulate ideas and inspire others with enthusiasm. Results-oriented and committed to excellence in all endeavors.
Overview
7
7
years of professional experience
Work History
CUSTOMER EXPERIENCE SPECIALIST
DELTA AIR LINES
08.2022 - Current
- Frontline for Delta reservations providing assistance for ticket purchases, cancellations, and modifications
- Floor/ACE support - guiding my teammates to find the accurate information in a timely manner with the resources provided creating self sufficiency
- NEXT (New Hire Experience Team) mentor - Showcase rules of the road and brand beliefs to new hires
- EEC (Employee Engagement Council) member - being the voice of my peers, listening to their feedback to make changes where needed.
TEAM CONSULTANT
FEDEX
08.2021 - 08.2022
- Communicated with customers daily to convey information regarding shipping times, insurance, and delivery costs
- Used scanners to track parcel information, condition, or receipt
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
SHIFT SUPERVISOR
7-ELEVEN
06.2017 - 03.2020
- Resolved customer complaints
- Accepted and processed credit and cash payments, making correct change from cash register drawer
- Helped customers find specific products, answered questions, and offered product advice
- Assisted with purchases, locating items, and signing up for rewards programs.
Education
Associate of Arts - Psychology
Hillsborough Community College
05.2021
Skills
- Excellent customer service
- Conflict resolution
- Time management
- Safety Compliance
- Decision-making
- Communication
- Personable
Timeline
CUSTOMER EXPERIENCE SPECIALIST
DELTA AIR LINES
08.2022 - Current
TEAM CONSULTANT
FEDEX
08.2021 - 08.2022
SHIFT SUPERVISOR
7-ELEVEN
06.2017 - 03.2020
Associate of Arts - Psychology
Hillsborough Community College