Summary

Overview

Work History

Education

Skills

References

Timeline

Amanda Cutilli

Upper Darby,PA

Summary

Seeking a remote customer service position that will allow me to work from home. A knowledgeable customer service representative here with more than ten years of experience helping clients via email, chat, and phone. Delivering outstanding customer service and proactive customer resolution by utilizing my strong interpersonal and problem-solving abilities. Motivated to create creative answers to client questions, optimize customer support, and put in place effective customer service procedures. Devoted to increasing client pleasure and the company's profitability.

Overview

years of professional experience

Work History

Remote Customer Service Representative

Good Time Pet Service-Drexel Hill, PA

Drexel Hill, PA

04.2018 - 01.2023

Communication with customers: Taking customer calls, responding to emails, using live chats and videoconferencing.
Resolved customer complaints and issues in a timely and efficient manner.
Provided information about products and services.
Processed orders, returns, and exchanges.
Maintained accurate records of customer interactions.
Followed up with customers to ensure their issues are resolved.
Collaborated with other departments to resolve complex issues.
Identifed and escalated priority issues to the appropriate team.

Personal Care Assistant (PCA)

Haskins Personal Care Home (Senior Care facility)

Clifton Heights, Pennsylvania

01.2015 - 10.2016

Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.

Sales Representative

CAPP/USA-Clifton Heights, PA

Clifton Heights, PA

01.2011 - 05.2014

Sales Representative with the New Jersey/Pennsylvania territory.
Customer Service Representative.
Handled large accounts in both territories.
Used CRM System to manage accounts.
Warehouse - doing QC-quality control, Export manager

Telemarketing/Sales Representative

Rapid Learning Institute

Springfield, PA

09.2007 - 12.2011

Sold subscription trials via phone to major corporations.
Spoke with CEO's/Presidents/Vice Presidents/SalesManagers
Helped edit sales script for multiple product lines.

Manager

Josephine's Pizza

Aston, PA

02.2005 - 09.2009

Managed daily operations
Supervised employees kitchen
Handled inventory and worked with multiple vendors
Created reports and managed computer operations.

EMT-Basic

Leedom Fire Company

Ridley Park, PA

01.2004 - 08.2006

Provided emergency medical care to patients in pre-hospital settings.
Assisted with patient assessments, such as measuring vital signs and assessing conditions.
Performed CPR, splinting of fractures, wound treatment and other life saving measures.