Ronette Powell
Baton Rouge,LA
Summary
Dedicated Eligibility and Enrollment Specialist with extensive experience in remote call center operations, customer service, case documentation, data entry, and client support. Skilled in reviewing applications, verifying information, maintaining accurate records, determining eligibility requirements, and communicating effectively with diverse populations. Experienced working in high-volume environments while maintaining quality standards, confidentiality, and compliance. Proficient in CRM systems, Microsoft Office, data management, and remote communication platforms.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Remote Customer Service Representative
Concentrix
, AL
03.2023 - 06.2025
- Achieved high customer satisfaction scores through professional and efficient issue resolution.
- Handled high call volumes while meeting quality assurance standards and productivity goals.
- Assisted customers with account questions, billing concerns, technical issues, and product information through phone, chat, and email support.
- Assisted customers with inquiries and provided product information effectively.
- Identified customer needs and recommended additional products and services to support sales initiatives.
- Utilized CRM software to track customer interactions and manage records efficiently.
- Navigated multiple computer systems and CRM platforms simultaneously while documenting customer interactions accurately.
- Collaborated with team members to improve service delivery and elevate customer satisfaction.
Customer Service Representative
Walmart
Baton Rouge, Louisiana
01.2021 - 02.2023
- Provided exceptional customer service in a fast-paced retail environment.
- Facilitated purchases, returns, exchanges, and product recommendations to enhance customer satisfaction.
- Addressed customer complaints, ensuring professionalism and fostering positive experiences.
- Managed POS systems and ensured accuracy of transaction records for streamlined operations.
- Resolved customer complaints efficiently and professionally.
- Processed transactions accurately and quickly at the register.
Customer Service Representative
Teleperformance
06.2019 - 12.2020
- Handled inbound customer service calls for major consumer accounts, ensuring timely and effective resolution of inquiries.
- Supported customers with account troubleshooting, billing inquiries, and technical support, enhancing overall customer satisfaction.
- Leveraged CRM systems and call management software to efficiently track and document customer interactions. Improving service continuity.
- Maintained excellent attendance and performance metrics while working remotely.
Education
Associate Degree - Healthcare Administration
University of Phoenix
Phoenix, AZ 04.2019 - 01.2023
High School Diploma -
McKinley Senior High
Baton Rouge, LA 06.2008 - 06.2011
Skills
- Remote support
- Email Support
- Live Chat Support
- Chat Support Systems
- Phone etiquette
- Inbound & Outbound Calling
- Call handling techniques
- Customer Retention
- Sales techniques
- CRM Software Experience
- CRM proficiency
- CRM Platforms
- KPI Tracking
- Service Quality
- Documentation
- Data Entry
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Google Workspace
- Strong PC & Computer Navigation Skills
- Zoom
- Microsoft Teams
- Time management
- Attention to detail
- Goal Driven
- Performance Driven
- Problem solving
- Conflict Resolution
- Team collaboration
- Effective communication
- Relationship management
- Team collaboration
- Problem solving
- Effective communication
Core Qualifications And Skills
- Remote Customer Service Support
- Inbound & Outbound Calling
- Sales & Upselling Techniques
- Customer Retention
- CRM Software Experience
- Microsoft Word & Excel
- Strong PC & Computer Navigation Skills
- Data Entry & Documentation
- Conflict Resolution
- Professional Phone Etiquette
- Live Chat & Email Support
- Goal & Performance Driven
Cover Letter
Dear Hiring Manager,
I am excited to apply for the Sr. Enrollment and Eligibility Specialist position with Maximus. With extensive experience in customer service, remote call center operations, case documentation, data entry, and client support, I am confident in my ability to contribute to your eligibility and enrollment team while ensuring accurate and timely benefit determinations.
Throughout my career with remote customer service organizations including Concentrix and Teleperformance, I have developed strong communication, analytical, and problem-solving skills while handling high volumes of customer interactions. I am experienced in reviewing information, maintaining detailed records, navigating multiple computer systems simultaneously, and ensuring accuracy while meeting productivity goals in fast-paced environments.
My background has prepared me to communicate effectively with diverse populations, gather and verify information, explain program requirements, and maintain compliance with established policies and procedures. I understand the importance of confidentiality, accuracy, and professionalism when working with sensitive client information and eligibility-related documentation.
I am particularly interested in joining Maximus because of its commitment to supporting public assistance programs and helping individuals access critical services. My experience working remotely has strengthened my ability to work independently, manage competing priorities, and provide excellent customer service while maintaining performance standards.
I am eager to bring my dedication, organizational skills, and client-focused approach to the Maximus team. Thank you for your time and consideration. I look forward to the opportunity to discuss how my experience and qualifications can support your organization’s mission.
Sincerely,
Ronette Powell
Timeline
Remote Customer Service Representative
Concentrix
03.2023 - 06.2025
Customer Service Representative
Walmart
01.2021 - 02.2023
Customer Service Representative
Teleperformance
06.2019 - 12.2020
Associate Degree - Healthcare Administration
University of Phoenix
04.2019 - 01.2023
High School Diploma -
McKinley Senior High
06.2008 - 06.2011