Montanisha Hudson
McKinney,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Remote customer service representative
Estee Lauder Companies Inc
Dallas, Tx
11.2023 - 05.2024
- Adhered to company policies and quality assurance standards while providing remote customer service, ensuring consistent service delivery.
- Addressed customer inquiries with professionalism and patience, fostering positive customer experiences.
- Assisted with order inquiries, product information, and customer concerns.
- Processed customer requests and maintained accurate records in company systems to ensure efficient tracking and resolution of issues.
Remote Customer Service
TENA
Dallas, Tx
02.2023 - 10.2023
- Handled inbound customer service calls for both TENA and World Market in a remote call center environment.
- Assisted customers with inquiries about products, orders, services, and account concerns to enhance customer satisfaction.
- Processed customer requests, documented interactions, and maintained accurate records in company systems.
- Managed multiple client accounts and systemswhile efficiently handling a high volume of calls.
Loading Dock Worker
FedEx
Dallas, Tx
09.2022 - 01.2023
- Executed loading and unloading of shipments, ensuring safe and efficient handling of materials to support operational flow.
- Partnered with team members to achieve daily production goals and meet shipping deadlines, contributing to overall team success.
- Sustained clean and organized warehouse environment, enhancing operational efficiency and safety.
Packing, Shipping, and Receiving Assembler
Pepsico Logistics Ltd
Dallas, Tx
01.2022 - 09.2022
- Assembled, packed, and prepared products for shipment, ensuring accuracy and adherence to quality standards.
- Processed incoming and outgoing shipments, verifying orders and inspecting products for damages or discrepancies to maintain quality control.
- Labeled, sorted, and organized merchandise to facilitate proper distribution and timely delivery.
Sales Associate
Akola Jewelry
Dallas, TX
06.2019 - 09.2019
- Maintained register by updating Shopify, conducting point of sale transactions, and tracking register count to ensure accurate financial reporting
- Maintain register by updating Shopify, conducting point of sale transactions and keeping track of register count
- Delivered customer service that prioritized satisfaction, contributing to positive in-store experiences and customer retention
- Fulfill and distribute purchase orders to national retailers such as Nordstrom and Neiman Marcus
Jewelry Designer
Jewelry Artisan
Dallas, TX
08.2018 - 12.2018
- Managed time efficiently to complete jewelry production deadlines, ensuring timely delivery of products
- Worked with other team members to ensure created a positive work environment
- Promoted equality among team members to enhance collaboration and achieve shared goals
- Practiced active listening and leadership to motivate myself and my peers
Cashier
Kroger Co
Dallas, TX
07.2017 - 12.2017
- Developed customer service skills through daily interactions with customers
- Streamlined register management processes for improved transaction efficiency
- Restocked merchandise on shelves to enhance visual appeal and attract customers
- Conducted customer returns
Cashier
Burger King
Dallas, TX
04.2016 - 06.2017
- Assisted chef in delivering freshly cooked food to customers through effective multitasking
- Managed the drive-through service
- Maintained a clean and welcoming dining area for customers to enjoy their meals
Education
General Educational Development -
Dallas Can Academy
Dallas, TX 08.2019 - 03.2020
Skills
- Customer Relationship Management
- Salesforce
- CRM Software
- Customer Support
- Order processing
- Order Fulfillment
- Remote support
- Data Management
- Problem solving
- Team Collaboration
- Customer Retention
Personal Information
- Title: Sales Associate
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Remote customer service representative
Estee Lauder Companies Inc
11.2023 - 05.2024
Remote Customer Service
TENA
02.2023 - 10.2023
Loading Dock Worker
FedEx
09.2022 - 01.2023
Packing, Shipping, and Receiving Assembler
Pepsico Logistics Ltd
01.2022 - 09.2022
General Educational Development -
Dallas Can Academy
08.2019 - 03.2020
Sales Associate
Akola Jewelry
06.2019 - 09.2019
Jewelry Designer
Jewelry Artisan
08.2018 - 12.2018
Cashier
Kroger Co
07.2017 - 12.2017
Cashier
Burger King
04.2016 - 06.2017