Open To Work
Racheal Harkleroad
Kingsport,TN
Summary
Detail-oriented professional with extensive experience in customer service and team collaboration. Recognized for effective communication and adaptability in high-pressure environments, consistently resolving customer concerns and enhancing satisfaction rates.
Overview
22
22
years of professional experience
Work History
Remote customer service representative
Unified Global Solutions
Dallas, TX
03.2026 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints using effective communication skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained positivity and professionalism while resolving challenging customer situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fostered positive customer relationships through friendly and engaging interactions.
- Collaborated with team members to enhance service quality and address customer needs.
- Participated in training sessions to improve service techniques.
Head Housekeeper
Holiday Inn Express Hotel
Kingsport, Tennessee
04.2017 - 08.2022
- Led housekeeping team to uphold cleanliness standards across hotel, ensuring guest satisfaction.
- Established quality control measures that improved guest satisfaction with cleanliness.
- Inspected guest rooms and common areas for cleanliness and organization.
- Addressed guest concerns regarding room cleanliness promptly and professionally.
- Resolved customer complaints promptly and professionally.
- Collaborated with front desk to prioritize and address urgent housekeeping requests promptly.
- Developed schedules to ensure timely room turnovers and service efficiency.
- Trained staff on proper cleaning techniques and safety protocols.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Managed inventory of cleaning supplies and ordered replacements.
- Shifted furniture to clean baseboards and eliminate dust from hard-to-reach areas.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
store manager
Midfield Market
Kingsport, Tennessee
05.2004 - 08.2014
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated product restocking to ensure optimal stock availability.
- Trained and mentored new employees on customer service standards.
- Resolved customer complaints and enhanced shopping experiences.
- Implemented promotional strategies to increase store visibility and sales.
- Conducted staff performance evaluations and delivered constructive feedback to enhance team effectiveness.
- Collaborated with suppliers to optimize product selection and quality.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel to ensure adequate coverage and meet customer demand.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Customer Service Representative
Dial America
Boones Creek, TN
09.2012 - 05.2014
- Handled high call volumes while consistently meeting quality service standards, ensuring customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Developed strong customer relationships to encourage repeat business.
- Built strong customer relationships through personalized assistance, fostering loyalty and repeat business.
- Collaborated with team members to streamline service processes, enhancing overall workflow efficiency.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Sullivan North High School
Kingsport, TN05-2000
Some College (No Degree) - Medical Coding And Billing
National College of Busines And Technology
Bristol, TNSkills
- Customer relationship management
- Client assistance and support
- Complaint resolution
- Customer relationship
- Call handling
- Call management
- Transaction handling
- De-escalation techniques
- Product knowledge
- Product training
- Attention to detail
- Time management
- Task prioritization
- Multitask management
- Team collaboration
- Effective communication
- Relationship building
- Customer relations
- Telephone etiquette
- Adaptive team player
- Coordination
- Problem solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$15/hr - $1000/hrTimeline
Remote customer service representative
Unified Global Solutions
03.2026 - Current
Head Housekeeper
Holiday Inn Express Hotel
04.2017 - 08.2022
Customer Service Representative
Dial America
09.2012 - 05.2014
store manager
Midfield Market
05.2004 - 08.2014
High School Diploma -
Sullivan North High School
Some College (No Degree) - Medical Coding And Billing
National College of Busines And Technology