Krystle Brown-Joseph
North Lauderdale,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
CALL4HEALTH
Delray Beach, FL
06.2023 - Current
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Call Center Agent
Call Center Solutions
Deerfield Beach, FL
01.2023 - 05.2023
- The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Call Center Customer Service Representative
Aptivarx
Fort Lauderdale, FL
08.2019 - 10.2022
- Placing order for Medicare patients' medication, taking inbound/outbound calls resolving problems tracking orders
- Managed customers' database accounts performed customer verification and processed applications, orders and request Forward requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
- Handled customer inquiries complaints, billing questions and payment extension/service requests.
Enrollment Specialist
Education First
Fort Lauderdale, FL
06.2018 - 07.2019
- Giving colleges referrals to potential students, Also setting up appointment for student to meet with school recruiter
- Helping students choose the best course of study as well
Customer Service
A1 Diabetics Medical Supply
Deerfield Beach, FL
02.2016 - 01.2018
- Responded promptly and answered/resolved customer inquiries and complaints
- Managed customers' database accounts, performed customer verification and processed applications, orders and request
- Forward requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
- Handled customer inquires complaints, billing questions and payment extension/service requests.
Customer Service Representative
WellCare Health Services/TelePerformance
North Lauderdale, FL
11.2015 - 01.2016
- Call Center Representative Job Responsibilities: Serves customers by determining requirements, answering inquiries resolving problems; fulfilling requests; maintaining database.
Education
CNA /Phlebotomy -
Center For Careers And Training
Lauderdale Lakes, FL01.2012
High school or equivalent -
Piper High School
Skills
- Phone
- Communications
- Customer Service Skills
- Windows
- Customer Service
- Call Center
- Customer Care
- Acute care
- Typing
- Front desk
- Google Docs
- Debits & credits
- Inside sales
- Live chat
- CRM software
- Customer relationship management
- Software troubleshooting
- Leadership
- Customer acquisition
- Project coordination
- Relationship management
- Sales
- Case management
- Account updating
- Scheduling
- Consultative Sales
- Call Management
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Upselling and cross-selling
- Inbound and Outbound Calling
- Microsoft Outlook
- Team Development
- Administrative Support
- Researching
Certification
- CPR/AED, 04/01/16
- Phlebotomy, 04/01/16
Personal Information
Title: Customer service representative
Accomplishments
- Life saver Award from the Fire Dept for saving a drowning victim from drowning in a community swimming pool. 2002
Timeline
Remote Customer Service Representative
CALL4HEALTH
06.2023 - Current
Call Center Agent
Call Center Solutions
01.2023 - 05.2023
Call Center Customer Service Representative
Aptivarx
08.2019 - 10.2022
Enrollment Specialist
Education First
06.2018 - 07.2019
Customer Service
A1 Diabetics Medical Supply
02.2016 - 01.2018
Customer Service Representative
WellCare Health Services/TelePerformance
11.2015 - 01.2016
- CPR/AED, 04/01/16
- Phlebotomy, 04/01/16
CNA /Phlebotomy -
Center For Careers And Training
High school or equivalent -
Piper High School
Similar Profiles
MATTHEW CURCURUMATTHEW CURCURU
Registered Nurse at Call4HealthRegistered Nurse at Call4Health
Sherri SessionsSherri Sessions
Patient Service Representative at Call4HealthPatient Service Representative at Call4Health
Maquita CharlyMaquita Charly
Call Center Representative at Call4HealthCall Center Representative at Call4Health