Stefan Stansbury
Houston,TX
Summary
Adaptive, creative, and results-oriented. Committed to excellence and making impactful contributions towards organizational goals.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Afni Inc, Verizon
05.2025 - 08.2025
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Remote Overnight Trust & Safety-Content Moderator
TikTok Trust & Safety
05.2021 - 06.2024
- Work effectively in fast-paced environment while increasing overall platform safety by proactively identifying trends or patterns in harmful or abusive content, and flagging prohibited materials.
Remote Customer Service Representative
Aetna, a CVS Health Co.
06.2020 - 06.2021
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Remote Benefits Specialist
State Of TN
02.2020 - 10.2020
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and chat interactions.
Education
BBA - Marketing Management
Middle Tennessee State University
Murfreesboro, TN01-2014
Skills
- Remote support
- Multi- Software/CRM proficiency (Zendesk, Slack, etc)
- Teamwork and collaboration
- Customer service
- Calm under pressure
- Technical support
- CRM systems expertise
Timeline
Remote Customer Service Representative
Afni Inc, Verizon
05.2025 - 08.2025
Remote Overnight Trust & Safety-Content Moderator
TikTok Trust & Safety
05.2021 - 06.2024
Remote Customer Service Representative
Aetna, a CVS Health Co.
06.2020 - 06.2021
Remote Benefits Specialist
State Of TN
02.2020 - 10.2020
BBA - Marketing Management
Middle Tennessee State University