Amanda Damms
Nashville,TN
Summary
Versatile and results-driven professional with a proven track record at Main Street Health, adept in desktop and remote support. Excels in complex problem-solving and troubleshooting, enhancing user experience and operational efficiency. Demonstrates exceptional communication skills and a commitment to quality, ensuring adherence to company standards.
Focused Help Desk Analyst with 2 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.
Overview
8
8
years of professional experience
Work History
Help Desk Analyst
Main Street Health
10.2022 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed users' expectations of support and technology functionality in order to provide positive user experience.
- Used ticketing systems to manage and process support actions and requests.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Logged support tickets and closed when issues were resolved.
- Documented support interactions for future reference.
Float Medical Assistant
Community Care Physicians, P.C.
10.2021 - 10.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
EKG Technician
Cardiology Associates of Schenectady
04.2019 - 10.2021
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
Inventory Manager
24 Seven Enterprises
03.2018 - 01.2019
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Quality Control Specialist
24 Seven Enterprises
09.2017 - 03.2018
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed production processes and identified potential quality issues.
Education
No Degree - Associate of Applied Science
Suny Schenectady Community College
Schenectady, NY01-2020
No Degree - Cardiology/Medical Terminology
Bryant And Stratton College
Albany, NY06-2019
GED -
Schenectady High School
Schenectady, NY11-2018
Skills
- Desktop support
- Remote support
- Data research and validation
- Complex Problem-solving
- Troubleshooting and QA
Timeline
Help Desk Analyst
Main Street Health
10.2022 - Current
Float Medical Assistant
Community Care Physicians, P.C.
10.2021 - 10.2022
EKG Technician
Cardiology Associates of Schenectady
04.2019 - 10.2021
Inventory Manager
24 Seven Enterprises
03.2018 - 01.2019
Quality Control Specialist
24 Seven Enterprises
09.2017 - 03.2018
No Degree - Associate of Applied Science
Suny Schenectady Community College
No Degree - Cardiology/Medical Terminology
Bryant And Stratton College
GED -
Schenectady High School
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