Microsoft 365
Cody Curtis
Muscatine,IA
Summary
Professional with strong background in IT support, equipped to handle complex technical issues and provide effective solutions. Skilled in troubleshooting, system administration, and user support. Known for fostering collaboration within teams and adapting to evolving situations. Reliable and focused on delivering impactful results, excelling in communication, problem-solving, and customer service.
Overview
15
15
years of professional experience
Work History
Help Desk Analyst
Dohrn Transfer Company
Rock Island, IL
01.2024 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
- Facilitated training sessions for staff on new systems and protocols, enhancing overall team efficiency.
- Collaborated with IT teams to troubleshoot network connectivity problems, improving system reliability.
- Developed knowledge base articles for recurring issues, streamlining support processes and reducing response times.
- Managed ticketing system to prioritize and track service requests, ensuring adherence to service level agreements.
- Mentored junior staff members in troubleshooting techniques and customer service best practices, fostering skill development.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Logged support tickets and closed when issues were resolved.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Provided basic end-user troubleshooting and desktop support.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted in training new help desk staff, sharing best practices and technical knowledge for improved service quality.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
- Compiled and accurately entered data for each customer encounter to record in system.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Resolved technical issues by troubleshooting.
- Managed critical incidents effectively under high-pressure situations while maintaining professional communication with affected parties.
- Documented support interactions for future reference.
- Improved overall system stability by identifying potential risks during routine maintenance tasks and escalating them to appropriate teams for resolution.
- Managed high levels of call flow and responded to technical support needs.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and technology advancements impacting the help desk environment.
- Prepared references for users by writing clear operating instructions.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Buildings and Grounds Supervisor
Rivercity Excavating and Hauling
Muscatine, Iowa
06.2015 - 01.2024
- Oversaw daily operations of grounds maintenance, ensuring high standards of service and quality.
- Managed and trained team members in proper landscaping techniques and equipment usage.
- Implemented safety protocols, reducing workplace incidents and improving compliance with regulations.
- Coordinated scheduling for staff and resources to optimize workflow efficiency across projects.
- Developed maintenance schedules for equipment, leading to reduced downtime and increased productivity.
- Conducted site inspections to assess conditions and prioritize necessary improvements or repairs.
- Evaluated performance metrics to drive continuous improvement in grounds management practices.
- Created a safe working environment by enforcing strict adherence to safety protocols among the team members during daily tasks or large-scale projects.
- Delegated daily tasks to landscapers and contracted workers to meet schedule demands and obtain top-quality results.
- Participated in long-term landscaping strategy development, aligning grounds management initiatives with the organization''s overall vision and objectives.
- Ensured timely completion of projects with efficient resource allocation and budget management.
- Reduced equipment downtime with proactive maintenance strategies, extending the lifespan of tools and machinery.
- Managed inventory of supplies effectively, maintaining adequate stock levels while minimizing waste and cost overruns.
- Increased overall property appeal through seasonal decoration planning and execution, enhancing visitor experience during events or celebrations.
- Established preventative maintenance schedules for equipment, reducing repair costs and increasing operational efficiency.
- Enhanced team productivity through effective scheduling, task delegation, and performance monitoring.
- Promoted a strong teamwork environment by fostering open communication and collaboration among staff members.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained tools and equipment to foster safe and consistent operation.
- Supervised team member performance to meet client deadlines and requirements.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
- Assisted clients with development of long-term landscape plans and strategies.
- Managed supply inventory and assigned replenishment to team members.
- Directed and supervised construction of fences, decks and other outdoor structures.
IT, Applications Administrator
HNI
Muscatine, Iowa
02.2013 - 05.2014
- Led training sessions for new staff on best practices in administration and office software usage.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Implemented process improvements that increased team productivity and reduced administrative errors significantly.
- Oversaw daily operations of the administrative team, mentoring staff to foster a collaborative work environment.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Collected, arranged, and input information into database system.
Maintenance Buyer (Procurement)
Hon Oaksteel
Muscatine, Iowa
01.2012 - 02.2013
- Managed supplier relationships to ensure timely delivery of materials.
- Analyzed market trends to optimize purchasing strategies and reduce costs.
- Coordinated inventory levels to prevent stockouts and excess holdings.
- Collaborated with cross-functional teams to align procurement strategies with organizational goals.
- Developed sourcing plans that enhanced product quality while minimizing expenses.
- Led initiatives to streamline procurement processes, improving overall efficiency.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Developed and improved account relationships.
- Improved inventory management by conducting regular audits, analyzing usage patterns, and implementing demand forecasts.
Production MIG Welder
Allsteel
Muscatine, Iowa
06.2011 - 01.2012
- Operated MIG welding equipment to fabricate metal components efficiently.
- Interpreted blueprints and engineering drawings to ensure precise weld placements.
- Conducted quality inspections on welded products to maintain high standards.
- Collaborated with team members to streamline production processes and reduce downtime.
- Implemented safety protocols, ensuring compliance with workplace regulations and best practices.
- Trained new employees on welding techniques and safety procedures effectively.
- Adjusted welding parameters based on material types to enhance product quality.
- Assisted in troubleshooting equipment issues, minimizing disruptions in production flow.
- Supported quality control efforts through accurate documentation of completed tasks, contributing to better tracking of production progress.
- Optimized equipment performance by regularly performing maintenance checks and troubleshooting as necessary.
- Contributed to cost savings by effectively managing consumables and minimizing waste during the welding process.
- Skillfully repaired defective welds, maintaining high-quality standards and reducing waste.
- Maintained a clean work environment to prevent accidents, ensuring compliance with OSHA regulations.
- Streamlined workflow by efficiently organizing tools and materials before starting each task, reducing downtime between jobs.
- Consistently met or exceeded daily production quotas while maintaining a strong focus on quality output at all times.
- Assisted in training junior welders on proper MIG welding techniques, fostering skill development among team members.
- Ensured workplace safety by following strict guidelines for proper equipment usage and protective gear.
- Measured parts to check compliance with design documents.
- Welded metal components in vertical, overhead and flat positions.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- Inspected welds for accuracy and conformance to specifications.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
- Completed projects safely by closely monitoring conditions when lighting torches and using tools.
Education
AAS - Computer Science, Programming
Muscatine Community College
Muscatine, IowaSkills
- Security awareness
- Software installation
- Logging support tickets
- Network troubleshooting
- Remote support
- Customer support
- Desktop support
- Technical issues analysis
- Application installations
- Incident management
- Hardware diagnostics
- Help desk software
- Hardware upgrades
- Technical support
- Hardware support
- Software diagnosis
- Technical documents comprehension
- Ticketing systems
- Mobile operating systems
- Video-based technical services
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Software
Microsoft Exchange
Microsoft 365 Admin Center
Active Directory
Server Manager
Zoho
Zendesk
Microsoft Outlook
Graylog
Mimecast
Command Prompt
PowerShell
Acordex
CLI
Microsoft Azure/Entra
Microsoft Intune
Visual Basic
Visio
Timeline
Help Desk Analyst
Dohrn Transfer Company
01.2024 - Current
Buildings and Grounds Supervisor
Rivercity Excavating and Hauling
06.2015 - 01.2024
IT, Applications Administrator
HNI
02.2013 - 05.2014
Maintenance Buyer (Procurement)
Hon Oaksteel
01.2012 - 02.2013
Production MIG Welder
Allsteel
06.2011 - 01.2012
AAS - Computer Science, Programming
Muscatine Community College
Leadership
I excelled in my leadership courses in college. In both Leadership I and Leadership II I completed the courses with a 95% or higher.
2025 Quarter 4 Outstanding recognition
I was awarded for overall internal customer satisfaction and personal touch. It was noted that I made myself available to assist and resolve issues effectively, with understanding, patience, and a smile.
Communication
Implemented new procedures that improved efficiency and streamlined operations in my previous roles with HNI/Allsteel and I am still able to find cost savings in my current role by using e cycle to recycle mobile devices for a small return.
Leadership
I excelled in my leadership courses in college. In both Leadership I and Leadership II I completed the courses with a 95% or higher.
2025 Quarter 4 Outstanding recognition
I was awarded for overall internal customer satisfaction and personal touch. It was noted that I made myself available to assist and resolve issues effectively, with understanding, patience, and a smile.