Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Carlos A. Garcia Sida

San Antonio,Texas

Summary

IT support professional prepared to deliver high-quality technical assistance and support experience, adept at using ticketing systems and collaborating with IT teams to solve recurring issues. Skilled in network troubleshooting, software installation, and Active Directory management. Bringing strong documentation abilities and a commitment to maintaining strict confidentiality and security awareness.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Help Desk Analyst

Citibank, NA
07.2024 - Current
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.
  • Monitor emails to ensure the company expectations and requirements.
  • Procedures to terminally operate ATM issues (NAM, BSG, HK, EMEA) on Vynamic View.

Data Entry Intern

TaskUs
09.2023 - 06.2024
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
  • Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
  • Manage over 40 calls per day for an internal resolution.

Education

Associate of Science - Cyber Security

ECPI University
San Antonio, TX
03-2024

Skills

  • Security awareness
  • Software Installation
  • Logging support tickets
  • Network Troubleshooting
  • Installing Prerequisites
  • Active Directory
  • Protocols & IP: OSPF, DNS, RCP
  • Install and Upgrade Operating Systems: Windows Vista, 1, 10, 11 Ubuntu, Linux, Mac OS, Android OS
  • Languages: C, Python
  • Powershell
  • Remote Management
  • Salesforce CRM, Service-Management , KTC, Gasper
  • Disaster Recovery
  • Cloud security
  • Ethical Hacking

Certification

Security +

Cisco Junior Cyber Security Analyst

Languages

Spanish
Native or Bilingual

Timeline

Help Desk Analyst

Citibank, NA
07.2024 - Current

Data Entry Intern

TaskUs
09.2023 - 06.2024

Associate of Science - Cyber Security

ECPI University

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Carlos A. Garcia Sida