Amanda Damms
Nashville,TN
Summary
Versatile healthcare professional with experience spanning clinical and clerical operations and product support. Skilled in bridging the gap between end users and product teams by managing support requests, identifying user needs, and facilitating effective issue resolution.
Overview
7
7
years of professional experience
Work History
Help Desk Analyst
Main Street Health
10.2022 - Current
- Provided technical support for a diverse user base, addressing numerous service requests weekly with the assistance of data and software engineers, which ensured smooth operations and high user satisfaction across the organization.
- Utilized a streamlined ticketing system to monitor and categorize service requests efficiently.
- Collaborated with cross-functional teams on projects, providing assistance to enhance project outcomes.
- Evaluated data integrity and accuracy, ensuring compliance with organizational standards and regulations.
- Produced monthly reports using advanced Excel spreadsheet functions.
Float Medical Assistant
Community Care Physicians
09.2021 - 10.2022
- Assisted 40+ patients daily across multiple specialties with vital signs, medical histories, and preparation for physician exams.
- Performed lab tests on specimens for UA, HCG, A1C, and INR results, ensuring accurate and timely diagnostics.
- Coordinated schedules across departments to streamline patient flow.
- Maintained and updated electronic health records with knowledge of several EMR's i.e., Kipu, Medent, eClinicalworks, Epic, Cerner, and Athena Health, PracticeFusion, Prime Suite.
EKG Technician
Cardiology Associates of Schenectady
04.2019 - 09.2021
- Performed electrocardiograms annually ensuring reliable recordings of cardiac data.
- Roomed patients and collected vitals/performed EKGs in preparation for visits with their providers.
- Set up holter and event monitors while providing education to the patients on how to use the devices to ensure accurate collection of cardiac data.
- Weekly assignments in the Pro-time department to collect blood specimens from patients to assess INR results in coordination with the registered nurses to adjust their coagulation meds.
- Coordinated scheduling for physicians and care providers, including cardiologists and echocardiogram technologists.
Education
No Degree - Healthcare Prerequisites
Schenectady Community College
Schenectady, NY04-2021
GED -
Ellenville High School
Ellenville, NY11-2018
Skills
- Analytical thinking
- Team collaboration
- Flexible approach
- Interpersonal communication
Timeline
Help Desk Analyst
Main Street Health
10.2022 - Current
Float Medical Assistant
Community Care Physicians
09.2021 - 10.2022
EKG Technician
Cardiology Associates of Schenectady
04.2019 - 09.2021
No Degree - Healthcare Prerequisites
Schenectady Community College
GED -
Ellenville High School