Amanda Dandridge
Panama City,FL
Summary
Customer Service Representative with strong communication skills and a commitment to organization and time management. Delivers exceptional service by effectively addressing complaints and inquiries, ensuring customer satisfaction. Flexible and detail-oriented, with a strong work ethic and ability to master new skills independently. Knowledgeable in policies and procedures, contributing to team success through adaptability and a positive attitude.
Overview
9
9
years of professional experience
Work History
Home Health Nurse
Private Duty
Panama City, Florida
01.2026 - 10.2026
- Developed personalized care plans for patients based on individual needs.
- Monitored vital signs and communicated changes to physicians and care teams to ensure timely interventions.
- Monitored vital signs such as blood pressure or pulse rate to detect any changes in a patient's condition.
- Implemented patient-specific exercises and rehabilitation plans to improve mobility.
- Assisted patients with bathing, grooming, mobility, and daily living tasks to enhance comfort and promote independence.
- Delivered private duty home healthcare in patient homes, collaborating with families to support patient needs.
Customer Service Representative
Chewy.com
Panama City, Florida
09.2024 - 07.2025
- Managed phone, chat, and email support requests to ensure clear communication and customer satisfaction.
- Assisted pet parents with orders, returns, and refunds, enhancing their experience and fostering loyalty.
- Resolved delivery issues through CRM and order-tracking systems to maintain service continuity.
- Recorded customer cases in service records for thorough follow-up and resolution tracking.
Patient Service Representative
TalentBridge, Lash Group
Conway, SC
09.2022 - 02.2023
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
- Delivered defined services to patients, providers, and caregivers, ensuring clarity and support throughout the process.
- Managed inbound phone queue for general program inquiries, assisting callers with their questions and concerns.
- Ensured quality standards for program correspondence and communication across all channels (phone, fax, mail).
- Reported trends and delays to program management, facilitating timely resolution of billing and claim issues.
Patient Service Representative
TalentBridge, Lash Group
Conway, SC
10.2021 - 06.2022
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
- Managed inbound phone queue to efficiently address program inquiries and enhance patient satisfaction.
- Provided well-defined services to patients, providers, and caregivers.
- Conducted follow-up activities to gather missing information and process prior authorizations.
- Reviewed program correspondence and communication for quality standards, ensuring compliance and accuracy.
- Reported trends and delays to program management by identifying recurring issues to inform process improvements.
- Reported adverse events to the appropriate personnel.
Server Shift Leader
Sparetime restraunt
Kershaw, SC
09.2020 - 03.2021
- Supervised serving staff to enhance hospitality and ensure food excellence.
- Managed tables throughout dining room to deliver exceptional service.
- Created positive guest experiences by actively listening to needs and recommending tailored options.
- Cleared dishes from tables during and after meal service to maintain a clean dining area.
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Leveraged POS system to receive and take guest orders and process payment.
- Managed opening and closing duties to facilitate restaurant operations.
Receptionist
East Paulding Animal Hospital
Dallas, GA
02.2018 - 06.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting the check-in process.
- Answered and directed incoming calls using a multi-line telephone system.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Coordinated appointment schedules with clients to ensure timely service.
- Maintained daily calendars, set appointments with clients and planned daily office events
- Updated and recorded customer information to ensure accurate account management.
- Determined the needs of visitors and provided information or solutions.
Education
High School Diploma -
Hiram High School
Hiram, GA06-2001
Skills
- Patient interviewing skills
- Recording histories
- Case documentation
- Patient advocacy
- Appointment confirmation
- Scheduling appointments
- Order tracking
- Billing and invoicing
- Call handling
- Customer relations
- Adaptability to change
- Organization
- Problem-solving
- Team leadership
- Empathy and patience
Accomplishments
- Outstanding Customer Service award March, May, June of 2025
Timeline
Home Health Nurse
Private Duty
01.2026 - 10.2026
Customer Service Representative
Chewy.com
09.2024 - 07.2025
Patient Service Representative
TalentBridge, Lash Group
09.2022 - 02.2023
Patient Service Representative
TalentBridge, Lash Group
10.2021 - 06.2022
Server Shift Leader
Sparetime restraunt
09.2020 - 03.2021
Receptionist
East Paulding Animal Hospital
02.2018 - 06.2019
High School Diploma -
Hiram High School