Amanda Dang

• Oversee daily operations for multiple surgical departments and shared OR services, ensuring safe, efficient, and high-quality patient care.
• Supervise, mentor, and support veterinary technicians, students, interns, and support staff across specialty surgical services.
• Lead workflow and process improvement initiatives to improve surgical flow, scheduling efficiency, and effective use of staff and resources.
• Develop, revise, and implement departmental SOPs and policies to improve consistency, compliance, and training.
• Provide performance coaching, address concerns, and participate in corrective action processes when needed.
• Support onboarding and training of new staff and newly promoted supervisors.
• Collaborate with hospital supervisors, managers, and leadership to align departmental operations with institutional goals.
• Coordinate cross-training efforts and staffing support during shortages.
• Review billing workflows and charge capture processes; assist with implementation and compliance of billing systems.
• Participate in the hospital’s veterinary technology internship program, supporting education and mentorship.
• Work with advanced surgical equipment, including troubleshooting and development of supporting SOPs.

Selected Accomplishments

• Established collaborations with outside specialty services to expand OR support beyond the Small Animal Surgery and Anesthesia group.
• Mentored lead technicians and supervisors within and outside the department, with emphasis on hiring, onboarding, and performance evaluation.
• Implemented a centralized SOP and policy system, improving consistency, accessibility, and onboarding for technicians, residents, and faculty.

• Provided frontline leadership while maintaining clinical responsibilities in a multi-species practice.
• Assisted with scheduling, staffing coverage, and daily workflow coordination.
• Served as a technical and professional resource for staff, including troubleshooting and mentorship.
• Facilitated communication between technicians, clinicians, and practice owners.
• Participated in quality improvement initiatives and policy development.
• Collaborated with veterinary technology programs to integrate and mentor student interns.

Selected Accomplishment

• Trained and mentored registered veterinary technicians across multiple species, including exotics and birds of prey.